To, Dated:02-03
THE NEW INDIA ASSURANCE COMPANY LIMITED,
NEW INDIA BUILDING,
87-MAHATMA GANDHI ROAD,
FORT, MUMBAI. (400001)
SUB: DELAY IN SURVEY OF ACCIDENTAL /DAMAGED SCOOTER Dl-4S-BF-2550
VIDE POLICY NO.31170131100100008975
Sir,
This is for your kind information that one car hit my scooter from the back side on 1st Feb (Wednesday) at Model Town Ring Road at 6.30 P.M. Which causes Breakage 0f KIK SHAFT and GEAR BOX, some Body damages and other damages found on the opening of the ENGINE .On 6th Feb (As I was not able to move for 4/5 days) at 11 P.M I informed this information to your toll free no 18002091425 and I was given one telephone no. 23705789 of Mr. B.P. YADAV. But that was nor responding. After that I talked to your Agent Ms. Madhu Soni (AG00007382) / Mr..VINOD SONI vide Mob. No. 9810238685 and also Mr. NIRMAL SINGH vide Mob. No. 9871356686 and forwarded complete detail with necessary documents through mail vide [email protected] as given by Mr. VINOD SONI .
But there was no visit of surveyor till 15th Feb. Finally on 16th Feb I had to repair my scooter ENGINE PARTS only as it was not kept open for long period and also It was needed too for my job.
Now on 1st March one deputed surveyor Mr. NEERAJ KUMAR Vide Mob.9811252307 visited me and survey the damaged scooter. But scooter was already repaired from the Engine side. Further he refused to take survey of the already repaired Engine.
I hereby want to know why this was not approved, As this was delayed from your Branch Office side not deputing/sending Surveyor within 24 hours of the complaint. In fact! this is all done intentionally to delay for survey of the damaged scooter and not to give claim..Which spoiling the faith in your company.
So kindly look into the matter and please approve my claim at your earliest. Otherwise I have to forward my request /complaint to Consumer Court.
Yours truly,
(Bharat Bhushan Arora)
9818412030
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