Ref: Car Model no: DL4C AB 6703, Reg Date:20th May
Sub: Formal complaint about Car Engine noise.
Dear Sir,
With subject to above caption, I purchased a new car Nissan Micra XVD (Diesel) on May 20th1 and car engine is not working properly, after starting a car engine make some weird noise. After first service engineers told me that car consumes 1.5 liters engine oil at 5000 km. We have heard about Nissan brand that it became the second largest car manufacturer in Nissan Micra ranks no.1 in India.
Kindly treat this as a formal complaint about the poor services rendered by your company on various occasions in the past. The most recent service which has not met with our expectations was on 31jan I have called the toll free number and the complaint noted by agent name as Vishwajeet and complaint number is DH2012011010817, he said someone will call me but did not get any revert. Again I called the toll free number and call taken by Yash I have explained him the same problem and got a new compliant number which is DH2012013112763, then after few days one engineer came from Chennai and he checked everything and recorded the weird noise making by car engine and he said he will get back to me within two weeks. And its been more than a two weeks and that I did not get any revert from their end. When I attempted to resolve the issues with the dealership, I was rudely treated by employees, who merely responded that this is still under observation. I am certain these employees are not the type of people you want representing your fine company. Moreover, I know that you stand by your vehicles, and the one I purchased is clearly not up to company standards. I have suffered a great deal of personal hardship, including lost wages and emotional distress, trying to resolve this issue.
All our earlier complaints have fallen on deaf ears and we are left with no recourse but to lodge a formal complaint with you.
To resolve the problem, we would appreciate your concern.
We look forward to receive an explanation by phone or an email from you on the day you receive this letter, our contact number is: 9811276681.
Sincerely,
Raja Singh
981127668
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