I would like to bring to your notice an incident of utmost disappointment and harassment by the company officials of Ondot Couriers & Cargo Ltd. Below is the brief details of the same.
On 7th Sept I approached agent Mr Gaurav (Owner of In & Out, Near Petrol Pump, Urban Estate, Dugri, Ludhiana) for forwarding a parcel from Ludhiana to Bangalore which includes newly purchased formal Gent's suit (Coat Pant). He charged us Rs 350 (Rs 250 for courier charges by air and Rs 100 for special box packing of that parcel) and committed and promised that parcel would reached by 10th Sept as the same was required to be worn at an important event on 14th Sept. On 10th sept he informed us that parcel has come back from Ambala. Then I contacted Mr Rohit, who is responsible for collecting the parcels from agent Gaurav, and forwarding to actual destinations. On contacting him I came to know that parcel has been sent back due to faulty and very bad packaging. Then parcel was re-packed and again forwarded to Mr Rohit on the same day i.e 10th Sept by Mr Gaurav with the commitment that parcel would reached by 12th or 13th Sept in Bangalore and the same has been sent by air. Then I contacted Delhi OnDot Courier office and Bangalore courier office on the same day and i was shocked to know that parcel has been sent in surface mode on 12th Sept evening and will reach Bangalore only on 18th Sept. With lot of anger and disappointment I again approached agent Gaurav and asked him about this. Shockingly he denied and said that Delhi office and Banglore office is lying and parcel has been sent by air on 11th sept. This was an upmost example of lie by the agent and Rohit, as he also said the same thing. Then afterwards Gaurav and Rohit stop attending calls from my number. Both exhibiting crooked behavior, truly unprofessional, indecency and liars.
Adding icing to the cake, when the parcel was received in Bangalore, it was very badly packaged, torn from all sides, crippled badly while packaging, was rolled up badly, with hanger was missing and needs a complete dry cleaning before it can be worn and it was packaged in simple paper packaging. To put it in a simple words, its in a disgusting shape.
Because of the above, I was very upset and I missed the main official and business event for which I had purchased that suit.
I hope that this will initiate some serious and necessary actions against the employees involved in this case.
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