I had booked Maruti Wagon R (new) Lxi on 22 Dec 10 through Pasco Automobiles Gurgaon. I am a serving defence warrant officer (Indian Air Force). the required indent form was given to the sales exec (Mr. Jha). He confirmed me the following day the CSD indent form had been forwarded to CSD Depot Hissar for onward clearance from Mumbai HQ. After two three days when i made the enquiry again, i was told by Pasco that the previous sales exec was fired from the job and ur indent form is still not forwarded. The new sales exec took the full week to forward it to CSD Hissar on 03 Jan 11 and confirmed me that it had already been forwarded to mumbai for approval. On 09 Jan 11 when I called up again (Mr. Navneet), he told me the approvals which were forwarded before 03 Jan had come but stopped after 3rd Jan as the new cars approvals by CSD HQ has been suspended tilll Mar 11.
My Car delivery has suffered because of unprofessional and careless approach by the reps of Pasco.
I request them to arrange the approval as a special case since I had applied for the same before this year.
SIncerly
Jagjit Singh (Service No - 770153, Rank- Warrant Officer)
Mob-9717071665
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