I want to share a very good and a memorable experience with Modern Automobiles, Chandigarh with you people. I want to tell that neither I or my relatives and friends will ever think to buy a car of Maruti Company.
My friend booked Swift Car VXI on 17 July. It was booked in the name of Mrs Urmila Devi. The persons of Modern Automobiles, Chandigarh assured him that car will be delivered in 3 months. He booked Swift car of color black. Same day they decided to change the color. They opted Azure Grey, after 8 months of waiting the car was not delivered. There was no update from Modern Automobiles, Chandigarh side. My friend has to call the Modern Automobiles, Chandigarh to get the update. On Feb 2 my friend received a call from Surinder Kaur dhiman, saying that Azure Grey color has been stopped by the company. They have a swift car of color silky silver ready with them. I was planning to buy Swift Dezire car for myself. My friend, along with his family and me went to Modern Automobiles, Chandigarh to get the delivery of his car. I took the booking amount with me to book Swift Dezire. On reaching the Modern Automobiles, Chandigarh, we narrated the story of not being updated to the sales manager (name not known). He was least interested to listen us. He asked a guy to get the file. On seeing the file, he said that the executive who booked the car is not working with us and nobody told me about this file. It is just mis-management. He told us that Azure Grey color is stopped by the company and there is another grey color launched by the company which is slightly different from Azure Grey. He said if we want to buy car of new grey color then we will have to wait for another X months. Here X can be anything. It can be 4 months or anything in years. We were making our mind to get our booking cancelled. He simply said to go ahead with the decision of canceling. He realized us that they are not bothered that a booking is being cancelled and a customer is going away. They just think that they are getting their salary on time whether the company (Modern Automobiles, Chandigarh / Maruti) is getting customer or not.
As we were in mood to get the delivery of the car, we agreed to buy Silky Silver car as he waited so long and craze to get a car was vanished. Till that time we were not served any water/tea/coffee. We pleaded to Surinder Kaur that if she can provide us water. Then we were served with water. After that we were served coffee. We were having a sip of coffee in a joy, we were said to pay an amount of Rs 5, 79, 088 instead off Rs 4, 79, 088. Our joy didn’t last long. There was a difference of 1 Lakh. May be they were charging 1 Lakh for serving coffee to us. We pointed out the difference. Some other sales executive also came. Then manager came named Harish. A very polite, with good behavior & kind hearted person. A person of that kind that I don’t want to see his face or hear his voice in my life. Harish told us there is lot of difference in between Azure Grey & New grey color, but senior manager told that there is little difference. We pointed out some discrepancies of company like mismanagement, wrong commitments & no regard for customers. He got angry that why we are pointing at these things. He was not ready to listen to us.
I am a Director & owner of a company. Being that, I always want to listen the discrepancies of my company so that I can make my services better. But Modern Automobiles, Chandigarh & its employees don’t want to listen to their faults. They think that they are better, customer is faulty. Harish realized us that we made a mistake by opting Modern Automobiles, Chandigarh to book a Maruti car. We made a mistake to book new model of Swift car without seeing it & we made mistake to choose color without seeing it. When we said to Harish that if the new model car was not available for display, why you started the booking of that car? Now you are objecting that we booked the car without seeing it then he said that we are just minting the money, we are just fooling people to book the car, people should think it before booking the car. Harish also objected that why we changed our mind to buy Azure Grey Swift Car instead of Black one. He started talking in aggressive manner. He said to us (in Indirect Way) to get out of the premises of Modern Automobiles, Chandigarh. According to Harish, customer is nothing it is just like a beggar for Modern Automobiles, Chandigarh.
We went out of the premises of Modern Automobiles, Chandigarh. We thought that we have been trapped in the cruel hands of Modern Automobiles, Chandigarh. So let us get the delivery of the said Swift Car Silky Silver. We started to count cash outside of Modern Automobiles, Chandigarh premises. Harish didn’t had any apology in his eyes & mind, because for him customer is a beggar. After counting the cash, we gave them & again we stood outside the premises of Modern Automobiles, Chandigarh. I think no customer has ever bought a Maruti Car like this (Standing outside of the premises of Modern Automobiles, Chandigarh). When we were standing outside in anger, a sales executive named Mr. Ravi Kumar came to us and apologized. After having some words with Mr. Ravi Kumar, our mood got changed and our anger vanished. We just thought that why Mr. Ravi Kumar as is not in the place of Harish. If Mr. Ravi Kumar would be in the place of Harish then we didn’t had any heated argument. Mr. Ravi Kumar knows the value of a customer.
They (Harish, Surinder Kaur & Sales Manager) simply says that if a customer is going away, let him go. They hardly bother about customer. They don’t want that any customer should buy Maruti Car from Modern Automobiles, Chandigarh. Till the papers of the car were getting ready, we were standing outside the premises of Modern Automobiles, Chandigarh. We didn’t stepped inside the showroom of Modern Automobiles, Chandigarh. We got the delivery of our car & seeing the very nice behavior of Harish, Surinder Kaur & Sales Manager I dropped my idea to book Swift Dezire. So from now onwards I will urge my relatives, friends & people around me not to ever think to but a Maruti car. If they still want to buy a Maruti car then don’t go to Modern Automobiles, Chandigarh. Because they don’t need any customers.
So the tricity people think atleast 10 times before going to Modern Automobiles, Chandigarh.
Features of Modern Automobiles, Chandigarh:
Mismanagement.
False Commitments.
Liars.
No co-ordination of lying among the employees of Modern Automobiles, Chandigarh.
Bad Behavior.
Attitude.
Ajay Gill
Director
Gill Soft Pvt Ltd
09257333503
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