I am sudeep bhaduri and having Bharat gas connection since last 4 years and presently my distributor is Akshay gas agency in Baner-Pashan link road.
My consumer no is 46029464.
We had suspected gas leak on 12 sep 12 and thereafter called up the agency for help.
The agency claimed that they have only one mechanic Mr Rathore who would attend to us. The mechanic further asserted that he was too busy and would try and come.
We kept calling relentlessly for help and finally Mr Rathore came on 13 Sep 12.
He suspected the stove valves to be faulty and finally replaced them on 17 Sep 12. The leak still persisted.
He suspected the regulator to be faulty and asked me to replace it. I promptly replaced it on 18 Sep 12.
The regulator switch was hard to turn and we kept requesting the mechanic to attend since afternoon on 18 sep 12.
However he kept delaying and finally stopped picking up my call.
The agency owner Mr avinash’s cell was switched off and the agency’s registered telephone was continuously busy. I further tried the customer care but couldn’t get through.
Therefore, I humbly request you to guide me as to whom to contact during emergency and also if an agency can be instructed to adhere to repair/ defect requests in priority.
Thanking you
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