How I wish I had checked out Evans Halshaw before doing business with them.
We have purchased a used Mondeo from a branch (Chilwell, Nottingham) which is about 50 miles from where we live. On driving home after collecting the vehicle we identified a problem with the rear off-side wheel. The branch was notified immediately and asked to arrange for the problem to be dealt with. Total disinterest from the dealer and no effort to resolve the issue. All that was required of them was to ask our local dealer to look into it and they couldn't even do that. Tired of waiting and chasing them we contacted the local dealer (Stourbridge) ourselves; after all, the car is still under manufacturer's warranty. We arranged to take the car to them for assessment which was done. They then have to get permission from the supplying branch to fix the problem. This communication can only be done by email! Since the supplying branch cannot be bothered to reply to the email nothing happens! At no time in any of this sorry saga has anyone from Evans Halshaw bothered to contact me. They clearly hope that if they ignore you you will go away. If we ever get this issue resolved I shall ensure I never again have any dealings with Evans Halshaw. If you value your sanity you won't either!
0 comments