Fiat vehicle is good but service provided by fiat team is very poor and worst. They never give care about customer complaints
I explain my experience with fiat
I purchased a FIAT punto, Chassis No. MCA11835507004633HPZ, I faced problem with mileage (from second service 30000) and tire wear out steering centralizing problem after 3 month of purchase. For this I visited the service center last 20month, (more than 20 times, every month one time) and lost my 6 tiers by inter changing the tire in the fiat workshop. Every time they do some mechanical adjustment and some parts replacement, problem repeated About this problem, no one could diagnose the cause of tire wear out till. I purchased the car from kulathungal motors Trivandrum and every time I visit the service centre, only a single engineer handle my problem and he can't diagnose the complaint tire wear out and steering centralization. I gave a long time for rectifying my problem and spent fuel expense Rs. 7000 for mileage checking and Rs. 24000 for replacing 4 tiers, two tiers replaced from company side. Last time I met the Customer Relation Manager Mrs. Hasmina Vinod to solve my problem. But she confirmed me that it's hard to repair and they couldn't rectify this permanently. She said that, they forward this call to Fiat. I registered a complaint to fiat people, they replied to contact Rajesh Hariharan south region head to handle my problem .while calling him, he replied to contact Area Service Manager Karthik Johan. He came and check the vehicle, found the problem and do some mechanical adjustment replaced front 2 tiers for testing purpose. After the replacement, when I completed the 500km the problem tire wear out started and become severe now 16-10 .This service process is starting three months from the date of purchase (05-10) and still continuing. I am given long time for rectifying my problem but this people can’t disorganize my problem till today. Now I have strong feeling that this is a manufacturing defect. I ask this people to replace my car.
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