To,
The Customer care Manager, Secunderabad,
Honda Motorcycle & Scooter India Pvt. Ltd. 20 December.
Plot No. 1, Sector 3
IMT Manesar, Distt. Gurgaon
Haryana - 122 050
Dear Sir/Madam,
We had bought a Honda Activa two wheeler (in my spouse's name) on 21/08 from Fortune Motors, Tarnaka, Secunderabad, Hyderabad, Andhra Pradesh (Chasis No. ME4JC448HC7509613 & Engine No. JC44E5508775). A couple of days after buying and riding the vehicle I took the vehicle to the company authorised service centre at Tarnaka, Secunderabad itself and told the personnel over there to rectify the problem if any since I had developed severe pain in the right arm and my lower back. I was under medication for this for quite some time. The technician after attending to the vehicle informed me that this is not a big problem and will be looked into when the vehicle is brought for the 1st Free Service. When after a month I took the vehicle for the 1st free service I got the problem noted by the service engineer but nothing was done then and then and there itself I again pointed out to the hard handle movement. The technician said your vehicle is ready for delivery and went away. I am having lots of inconvenience driving the above said two wheeler. When the company executive called me for a feed back of the 1st free service, I immediately told them of the hard handle movement that still persisted, for which the executive replied that it will be taken care of in the 2nd free service.
Today I took my two wheeler for the 2nd free service and reported about the problem which could not be rectified in the earlier visit. The service advisor noted the problem and told me that this will be rectified in this visit. Some time back the advisor called up and said that the two wheeler will be delivered only on the third day because the fork was bent badly and it needs time for repair. He also enquired whether
(i) the two wheeler had met with an accident;
(ii) the two wheeler had fell in pits while driving and
(iii) did it have a sudden impact anytime.
To all the questions posed above, I replied that nothing of them had happened and that right from the time the vehicle was sold to me I had the problem with the handle and had brought it to the notice of the concerned immediately but nothing was done. Moreover he said that all the cost involved to repair it will be borne by me.
Now let me ask as to why the charges be borne by me for a faulty vehicle delivered to me by the company even after bringing to the notice of the company its defects in the earlier stages itself.
Waiting to hear from your side at the earliest.
Sincerely,
Jacob Thomas &
Sheena Jaco
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