Dear Sir / Madam,
This is the complaint regarding delay in getting compensation for missing baggage when I travelled from Hong Kong to Mumbai on Jet Airways flight 9W 75 on 24th of Dec.
So far I have n number of coversation with
Sameer Naimpalli
Claims Department
Jet Airways (India) Limited
It is painful and disgusting to communicate on getting compesation for the valuable goods I lost because of mistake by Airline. and it seems like they don't care for the pain of customer, I don't understand how to deal with such incidents and to whom I should contact for fast action. It is nothing but the harrasment from Airline.
Below are the communication details with baggage control dept for your ref.
On Mon, 27 Feb 15:14:41 0530 wrote
>
Dear Mr. Sawant,
I apologise for the late reply to your
email dated on 21st Feb.
I realise the inconvenience caused to
you, however, the prcoessing of cheque should not take more than 15 - 20
working days but I realise this process is taking longer than expected.
Once again i apologise to you for the
inconvenience caused, however, may we request you for some more time.
In view of the above, I shall certainly
call you once i receive the cheque from finance.
Once again thank you for your understanding
and patience.
Sincerely,
Atul kadam.
Claims Department
Jet Airways (India) Limited
Sachin Sawant 02/21 05:53 AMToCentral Baggage Unit [email protected]: Re: Re: Fw: Final Compensation For
AHLBOM9W41182
Dear Sameer,
It's more than 50 days after I lost by baggage, still
waiting to get compensation that too one third of my total loss.
Let me know the date on which I will get cheque at my
Mira Road Thane house.
Thanks and regards,
Sachin Sawant
0086 13450285401
On Mon, Feb 20 at 1:19 PM, Central Baggage Unit
wrote:
Dear Mr. Sawant,
Thank you for your email dated February 17.
Please give us some time and we shall update you with the exact status
at the earliest.
Sincerely,
Sameer Naimpalli
Claims Department
Jet Airways (India) Limited
"sachin s" 02/17 05:45 PM
ToccSubjectRe: Re: Re: Fw: Final Compensation For
AHLBOM9W41182
Any update on this???
On Wed, 15 Feb 13:41:57 0530 wrote
>
Dear Mr. Sawant,
Thank you for your email.
We are working on your case in liaison
with our Finance Department as your documents need to be assessed thoroughly.
We shall revert to you at the earliest.
Thank you for your patience in this
regard.
Sincerely,
Sameer Naimpalli
Claims Department
Jet Airways (India) Limited
"sach2404" 02/14 11:35
PMToccSubjectRe: Re: Fw: Final
Compensation For AHLBOM9W41182
Dear Mr. Sameer,
Yet to receive compensation cheque.
Kindly confirm when can receive.
Regards,
Sachin Sawant
0086 13450285401
On Fri, 27 Jan 09:57:11 0530 wrote
>
Dear Mr. Sawant,
Thank you for accepting our offer.
We shall put your documents for processing
and keep you posted once the cheque is ready. We request for 15-20 working
days for the process.
Sincerely,
Sameer Naimpalli
Claims Department
Jet Airways (India) Limited
"sachin s" 01/25 12:46 PMToccSubjectRe: Fw: Final Compensation
For AHLBOM9W41182
Dear Mr. Sameer,
Details you need is as follows:-
Name :- SACHIN SAWANT
Address :- A/401, SARASWATI TOWER,
MIDC ROAD, NEAR GANGA NAGAR,
MIRAGAON, MIRAROAD (EAST),
THANE - 401104
MOBILE NO. AT HOME :- 9221888425
MOBILE NO. FOR PERSONAL USE :- 9833109979
Bank account details :- AXIS BANK
A/C NO. 018010100194945
I do request you to provide me cheque before end of this month.
Also kindly confirm receipt of this mail as well confirmation for providing
the cheque before
end of this month.
If there will be further delay in getting cheque, then call me on my mobile
9833109979.
Regards,
Sachin Sawant
On Wed, 25 Jan 10:18:43 0530 wrote
>
Dear Mr. Sawant,
We are awaiting the details as requested
below.
Sincerely,
Sameer Naimpalli
Claims Department
Jet Airways (India) Limited
&-- Forwarded by Central
Baggage Unit/Siroya/Jetairways on 01/25 09:46 AM &--
Central Baggage Unit/Siroya/Jetairways01/24 11:50 AMTo"sachin
s"
ccSubjectRe: Re: Final Compensation For AHLBOM9W41182Link
Dear Mr. Sawant,
Thank you for your email of January
23.
Firstly, I regret the inadvertent typo
error in the email dated January 13, sent by my colleague, Mr. Atul
Kadam.
The amount to be compensated remains
as INR 2, 700, calculated at (03kgs * 900 INR), as mentioned in the
earlier email dated January 09.
However, I thank you for accepting our offer. We would request you to advise
the name of the person on whose the cheque is to be prepared in India and
the details of the person (address with pin code, telephone number, bank
account details in India) so as to enable us to initiate the processing
of cheque for the amount of INR 2, 700.
May we also request you to please revert with the above details within
the end of the month, following which we will not be liable to process
any claims thereafter.
Thank you once again for communicating
with us.
Sincerely,
Sameer Naimpalli
Claims Department
Jet Airways (India) Limited
"sachin s" 01/23 12:30
AMToccSubjectRe: Re: Final Compensation For AHLBOM9W41182
Dear Mr. Atul Kadam,
Let me know when and how I will get compensation amount in order close
this matter?
Thanks and regards,
Sachin Sawant
On Fri, 13 Jan 10:09:33 0530 wrote
>
Dear Mr. Sachin Sawant,
I am in receipt with your email dated on
12th Jan.
I am in complete understanding of your
pain in following up with our baggage unit firstly for the bag and then
for the compensation amount and therefore would like to apologize to you
for all the mishap. It is with great regret i inform that despite our best
efforts for the search of your missing bag on the global tracker 'world
tracer' system, we have yet been unsuccessful. In view of the time we
have to settle the claim as per the compensation guidelines
I completely agree that your loss would
be more than the compensation amount what we have offered, but it will
be prudent for me to inform you that globally all airlines settle baggage
irregularity claims by virtue of weight loss and not by the value of content.
This is a standard process to determine an appropriate compensation measure,
which in your case is 9kgs @ 900INR (i.e. 20usd@45inr ROE) = 8100 INR.
We regret we will not be in position to
accede your request for compensation, as suggested by you. We once again
apologise for the inconvenience caused and notwithstanding this unfortunate
incident.
Sincerely,
Atul Kadam.
Claims Department
Jet Airways (India) Limited
"sachin s" 01/12 08:33
PMToccSubjectRe: Final Compensation For AHLBOM9W41182
Dear Mr. Atul,
This is inform you that the cost of the valuble item is more than 12000
Indian Rs. (Total worth of 1500 RMB.)
More than the cost it is emotional loss for me as these were the presents
for family members. Secondly I was told that the baggage had been located
and will be sent in one or two days at my home address. For that I spend
much more time and energy to follow it.
At present I don't have any bill to produce as those I haven't carried
with me but I expect to approve the same by Jet airways.
Please do the needful to settle down this matter on priority.
Thansk and regards,
Sachin sawant
On Mon, 09 Jan 10:42:43 0530 wrote
>
Dear Mr. Sawant,
This is further to our letter dated 7th
Jan from Baggage Services Unit.
May we assure you that we have checked
all possible areas at our end but regret to confirm that your missing bag
has not been traced as yet. In keeping with the laid down procedures (based
on the IATA regulation) the compensation for the lost baggage amounts to
INR 2700/- calculated at (03kgs * 900inr).
We would request you to advise the name
of the person on whose the cheque is to be prepare in India & the details
of the person (address with pin code, telephone number, bank account details
in India) so as to enable us to initiate the processing of cheque for the
above said amount.
May we also request you to please revert
with the above details within a period of next 30 days, following which
we will not be liable to process any claims thereafter.
Sincerely,
Atul Kadam.
Claims Department
Jet Airways (India) Limited
&-- Forwarded by Central
Baggage Unit/Siroya/Jetairways on 01/09 10:34 AM &--
"MHB" 01/07 04:35 PMPlease respond to
ToccSubjectfinal settlement- BOM9W41182
Dear Mr. Sawant,
At the very outset we would like to thank
you for your valuable time in communicating with us and are disappointed
to note the inconvenience caused to you due to your missing baggage when
you travelled from Hong Kong to Mumbai on Jet Airways flight 9W 75 on 24thof
Dec.
May we assure you that we have checked
all possible areas of airport but regret to confirm that your bag has not
been traced as yet. As per missing baggage handling guidelines, any missing
baggage that is not traced or found within 14days from the date baggage
is reported missing, it is declared as ‘lost’ and the case is thereafter
settled as per the weight loss policy.
Please be advised that the above loss will
be compensated on the basis of weight loss.
This mail has been escalated to our claims
department who will be further processing your final compensation.
Sincerely,
Dinesh
Baggage Services
Jet Airways (I) Ltd.
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