Kind Sir/Madam,
I Mr. M.D. Khan would like to complaint and bring to your notice the inconvenience and unprofessionalism i faced because of Air India staff. I am a regular traveler. On the 17th of April, I was supposed to travel from Mumbai to Madras with Air India airline on flight AI 640, My booking was confirmed. when i reached they informed me that flight is cancel and they transfer me to domestic airport on ic Unfortunately, upon reaching the airport i was informed that my booking had been cancelled because of non-availability of seats. I was rebooked for another flight. On confirming with your ground handling staff Mr. Shivgankar, i was informed that even the next flight was full and i was not promised a seat on the next flight either. I was advised to take another flight since i had to reach my destination urgently. I was promised full refund on my ticket by your staff. After 3 days when i came back to Mumbai, i informed my travel agent regarding the same, he refused to refund the amount because upon his confirmation with the airline, he was informed that i had already utilized my ticket. When i confirmed with your customer care executives, airport authorities and, Who is your deputy manager for refunds i was informed that my ticket had something called as 'FIM EXCAHNGE' mentioned on the telex copy. I clearly did not understand the term 'FIM EXCHANGE'. On confirming with, i was told that my ticket has already been utilized. The new ticket no. which i received form Air India call center is 0984500253526 which according to them has been utilized. I have not utilized any ticket so far. i got to know later that i was entitled to receive another ticket which Air India ground staff never offered me and i was later forced to purchase another ticket of another airline, i have proof of travel with Kingfisher airline, i was not offered any choice or alternative soultion. I have never faced such inconvenience, and lack of support from Air India staff before.. i have mentioned all my details below. Kindly look into the matter. Air India has a good reputation and esteem; I hope I will hear a positive reply. i don’t intend to take serious or stern actions until forced to. My actual ticket no. 0989768371715 Airline ref.: no. was J7LGQ Flight no.: AI 640 cancelled Date: 17th April Rebooked FLIGHT NO. IC 972 which i have not travelled on. New ticket no. which i received form your customer care personnel: Contact no. 9967270125 If possible i would like to speak to the Quality control department of your airline. Thank you
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