Here I am writing a fraud/ Harassment done by Air-India by not allowing the authorized passengers to board into their flight AI-809.
I have booked tickets for a group of 8 people from www.cleartrip.com for a flight from Delhi to Ranchi dated on 08/04, where the departure time is clearly mentioned as 1:10 PM. We reached there at 11:45 AM at row no F where we were told (by AI officer, a lady) to wait for some time to generate the board pass.
We waited till 12 :00 PM, there was no response from their end and finally one the lady has said the "She is not the responsible person for AI-809" and asked to go to row no E (last counter).
There (Row E) we met another lady at the extreme last counter of E row, we she asked us to wait for some time since she was busy over phone. At 12:20 PM she said that we cannot board over the same flight AI-809 as it is closed now. With further argument with the same lady, she had written over the tickets that we had reported at 12:25 PM (Just 45 minutes before departure) regretting, saying that boarding is closed.
We reached many concerned people of Air India there, met with Senior manager (Mr Sengodan) who finally said that we cannot board at 12:45 PM. With the intense argument with the people there, Senior manager agreed to give us the ticket for the next flight considering our case as "Death Case"
Our main concern is :
!) Since one of our colleague (Mr S Chidambaram) has made it to the same flight (AI-809), complained the there was not even a single seat left inside. So how can we eight people can accommodate into the same.
2) A person next to Mr Chidambaram, has just arrived 10 minus before departure i.e. at 1:00 PM sharp
3) After the inter communication of AIR India personnel, they agreed to give us the next flight tickets, and without our consent they had given us the tickets for next day at 5:00 AM in morning from Jet Airways. With our intervention, they finally changed it again to flight for Kolkata at 5:00 PM on same day.
4) there was some other case, where a family had some heated up conversation with Mr Sengodan, and finally security guard has came down to resolve the issue. There was another person form NTPC who has faced the same issue for some other flight.
5) There was a person who reached there at 12:45 PM, made some call to higher authority and the he was finally allowed to travel into the same flight (AI-809).
We have all the recorded conversation with video proof. I am looking for the detail description of the above mentioned points, otherwise we are forced to released the documented proof and videos to the news channel and will file an RTI against AIR India.
Looking for a quick response from your end.
Regards,
Ishant Jain
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