I am mustaffa i have travelled from kozhikode to dubai on 7th january e-ticket number is IX17264147 and PNR IX11028194. when i reach dubai i didnt receive my baggage and it has been told to me that the baggage was send to abu dhabi and they will call and inform me that when i can collect it. after that i didnot receive any response from air india and when i called back again they have informed me that they will call me and later on someone called me and tole that its received in abu dhabi airport and i can go and collect it when i went there i got the reply that no baggage is there. like that i got two, three calls and when i go i get the response that my baggage is not there.
whenever i call to the airindia express office i get the reply that they are busy and they will get back to me and it never happend. once when i called they give me a telephone number 0553646422 to call for the update of my baggage and the number is always switched off.
there was some mistakes by the staff who issued boarding pass instead of putting the tag for dubai they have put it as abu dhabi only recently i came to know about it, i cannot understand what happend with my baggage. and air india express is not able to give me a proper reply for my questions.
this is pure negelegence from the staffs of air india express abu dhabi i dont see any other reason to think otherwise. i dont know where shoud i lodge my complaint for the mentioned for getting my baggage its been almost a month now.
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