Inconsumercomplaints.com » Computers & Services » Review / complaint: HP India - Complaint for the undelivered UPS under offer scheme (consignment No. 800322151) | News #276842

HP India
Complaint for the undelivered UPS under offer scheme (consignment No. 800322151)

From: Jagadish Paul

Date: Thu, Jan 28 at 5:41 PM

Subject: Fwd: Complaint for the undelivered UPS under offer scheme (consignment No. 800322151)

To: [email protected]

Cc: [email protected], [email protected]

sir,

Kindly refer to my Ref No. CA0901480 which was given by HP customer Care (1800 114 772) and go through the forwarded mail.

Please try to solve my problem. I have paid for the Product and gift so the full gift should come to me only.

For long time i am being harassed by your redemption cell chandighar India. they are telling the UPS was delivered to Mr. S.Paul. where as we have not received UPS.The UPS may be delivered somewhere else (There are so many S Paul in India).

Please try to solve my problem as soon as possible.

Regards

jagadish paul

9231503462 & 9477229495

&&&- Forwarded message &&&-

From: Jagadish Paul

Date: Thu, Jan 28 at 5:23 PM

Subject: Re: Complaint for the undelivered UPS under offer scheme (consignment No. 800322151)

To: "RE2@IIEPL"

Cc: [email protected], [email protected], [email protected], [email protected]

Kindly refer to my earlier mail dated DEC, 14 and your mail dated Dec 15, in this regard this is to intimate you again that I have not received the said UPS. According to me two things can happen as detailed below.

1.

The consignment may be delivered somewhere else (There are so many S Paul in India).

i.e to any wrong place or any wrong person, but not to the following recipient :

SUBHAJIT PAUL

ARABINDA SARANI (PAL BAGAN)

BHADRESWAR TRAIN STATION

HOOGHLY-712124

West Bengal

2.

The courier company is lying. Actually they have not delivered the consignment. They are cheating with their customer. I am telling this because OVERNITE EXPRESS Chandannagar Courier can deliver the consignment to the said receipent address via the OVERNITE EXPRESS chandannagar office (full address: OVERNITE EXPRESS Chandannagar, Hooghly, Westbengal) only. And from the beginning I have kept in touch with OVERNITE EXPRESS chandennagar & Kolkata office regularly but till date they have not delivered any UPS under Consignment No.

If OVERNITE EXPRESS not able to deliver any consignment to the proper receipent address then the full responsibility goes to OVERNITE EXPRESS or the SENDER.

One thing you must note that for sending the proper document to HP India (or any concern office) for the gift claim the customer is responsible and for sending the full gift (in right condition) to the customer HP India is fully responsible. Customer should should not bother by which courier the gift is coming. HP India should take the responsibility till the customer is not receive the gift.

If HP could deliver the gift the gift along with the desktop then the customer would not face this type harassment. Customer allows need hassle free service.

In this case the method of gift claim and transfer is fully defined by HP India only. So HP is bound to take the responsibility of the deliver of the gift.

So in this case I am totally innocent. I am not a customer of OVERNITE EXPRESS rather a value able customer of HP India. I have purchase Desktop from HP and I have send the cheque and proper document to HP for the gift claim accordingly. I should get my full gift.

So once again you are requested to send my UPS with out any farther delay. I don't want to listen anything what OVERNITE EXPRESS Chandighar is telling. I need my UPS at any cost. If you don't send my UPS then HP will violet his promise which he made to his customer.

In that case I am Unsatisfied customer and I would like to raise my voice to the top management of the HP India. One thing you mast remember HP India can't cheat there customer.

So in this connection I request you if you can't satisfy your customer, please forward my all mail to the top management of the HP India as well as Innovative Support and also send me there contact details.

waiting for your early reply and N/A please.

Regards

jagadish paul

9477229495 / 9231503462

On Thu, Jan 28 at 1:18 PM, RE2@IIEPL wrote:

Dear Sir,

Dear Sir,

As per courier is has been delivered to S. Paul. It’s been a long time pending case so courier is unable to arrange the DRS for the same.

Thanks & Regards

Payal

From: ♫♥♥♥jp♥♥♥♫ Paul [mailto: [email protected]]

Sent: Thursday, January 28 12:17 PM

To: [email protected]; [email protected]

Cc: [email protected]; [email protected]

Subject: Fwd: Complaint for the undelivered UPS under offer scheme (consignment No. 800322151)

plz reply.

Regards

Jagadish

&&&- Forwarded message &&&-

From: ♫♥♥♥jp♥♥♥♫ Paul

Date: Wed, Jan 27 at 5:38 PM

Subject: Fwd: Complaint for the undelivered UPS under offer scheme (consignment No. 800322151)

To: [email protected], [email protected]

Cc: [email protected]

&&&- Forwarded message &&&-

From: ♫♥♥♥jp♥♥♥♫ Paul

Date: Sun, Jan 17 at 2:27 AM

Subject: Re: Complaint for the undelivered UPS under offer scheme (consignment No. 800322151)

To: "RE2@IIEPL"

Dear Madam,

Remember me? This is long time ago i am waiting for your response. whether have you forgot.

Please send me proof of delivery otherwise, if you are not efficient or capable to take this little load then please forward this mail to your higher authority.

Registered Mobile No:9433901084, File No:59031

Redemption code is MNJWNZPSEC

Please take note that this proof of delivery should contain the detail information including the date, time, name of consignee and name of places.

Regards

Jagadish Paul

Mob:9231503462 & 9477229495

On Tue, Jan 5 at 8:32 PM, ♫♥♥♥jp♥♥♥♫ Paul wrote:

Dear Madam,

Wish you happy new year 2010.

Please send me proof of delivery.

Registered Mobile No:9433901084, File No:59031

Redemption code is MNJWNZPSEC

Please take note that this proof of delivery should contain the detail information including the date, time, name of consignee and name of places.

Thanking you again,

Regards

Jagadish Paul

On Wed, Dec 16 at 8:51 AM, ♫♥♥♥jp♥♥♥♫ Paul wrote:

Dear Madam,

Thanks for your early reply.

Please take note that this proof of delivery should contain the detail information including the date, time, name of consignee and name & places of OVERNITE EXPRESS office from where the Customer (Mr. S Paul as per your information) received the consignment.

Thanking you again,

Regards

Jagadish Paul

09432247551

On Tue, Dec 15 at 10:10 PM, RE2@IIEPL wrote:

Dear Sir,

Complaint has been noticed.

As per courier it has been delivered on 8th May. For proof of delivery they asked for two days time.

Please note that it may take up to 10 days (or longer) for retrieving a Proof Of Delivery, for cases which are over 90 days from the Date of Delivery.

Thanks & Regards

Payal

From: ♫♥♥♥jp♥♥♥♫ Paul [mailto: [email protected]]

Sent: Monday, December 14 5:52 PM

To: [email protected]

Cc: [email protected]; [email protected]; [email protected]

Subject: Complaint for the undelivered UPS under offer scheme (consignment No. 800322151)

Dear Sir,

This is for your kind information that, I’ve purchased one Compaq Desktop (SN: INA84703R2) with redemption offer on 30-dec for my brother namely MR. SUBHAJIT PAUL. On last week of April -09, I received the HP ALL-IN-ONE PRINTER 4288 without the UPS through OVERNITE EXPRESS. After a couple of month I was informed through SMS from HP that the UPS has been sent through OVERNITE EXPRESS Docket Number is :- 800322151. I’ve checked the status of the claim in HP Redemption Support web page and found the details as follows:

Registered Mobile No:9433901084, File No:59031

Redemption code is MNJWNZPSEC

Registered Customer

SUBHAJIT PAUL

ARABINDA SARANI (PAL BAGAN)

BHADRESWAR TRAIN STATION

HOOGHLY-712124

West Bengal

Gift Claimed

HP ALL-IN-ONE PRINTER 4288 HP 600VA UPS

Current Status

Dispatched

Status Details

Dispatched through OVERNITE EXPRESS

AWB/Docket Number - 700498240

Important Remarks for You

Pending UPS Sent Thru Overnite>Docket Number is :- 800322151

Then I contacted OVERNITE EXPRESS Chandannagar (Hooghly) office and asked them for the consignment and I was told that nothing had been received for the Docket Number 800322151 and as soon as the consignment would come I will be informed accordingly. But I did not found any response for one month long.

After waiting for a month, I again contacted to HP redemption cell over Ph no. 0172-6614400 and I was told that the issue would be fixed within a very short time and I’d be informed accordingly. On 25-11 I’ve contacted OVERNITE EXPRESS, Kolkata, and have been told that nothing had been received for the Docket Number 800322151 and I’m requested to contact with HP redemption support for this issue.

On 9/12/09 I again called HP redemption cell over Ph no. 0172-6614400 and I was told that they verified the docket no. 800322151 with OVERNITE EXPRESS Chandigarh, and they are telling the consignment was received on May-09 by Mr. S Paul. Then I again contacted OVERNITE EXPRESS Kolkata and tell them the matter. According to OVERNITE EXPRESS Kolkata no consignment can be delivered at Hooghly District (near Kolkata) without receiving the same by OVERNITE EXPRESS Kolkata office. OVERNITE EXPRESS Chandigarh can't deliver the consignment directly at hooghly district (pin 712124). There is something wrong, the consignment may be delivered anywhere else (There are many S Paul in India). And they asked me to get the manifest no.(can be provided by OE Chandigarh) And booking date to lodge the complain. But unfortunately I don’t have the booking date and manifest no. too.

On 11/12/09 I again contacted HP redemption cell and asked them for the booking date and manifest No. too. But they gave me only the booking date is 29-May-09 and regarding manifest No. I was told that the same would be collected from OE Chandigarh office and the scan copy of DRS (Delivery Run Slip) will be send to my email. But I don’t understand how the DRS could help me if the consignment is delivered anywhere else (There are many S Paul in India). Then I again contacted OVERNITE EXPRESS Kolkata and tell them the matter with booking date. But unfortunately they made an U turn. Now they are telling the issue is more than three month old, why I have not contacted earlier, now they can’t help me any more. Then I told them I was continuously in touch with HP redemption cell as well as OVERNITE EXPRESS. After a lot of argument they gave me the email address of manger of OE Kolkata and asked me to write details to the mail address and also told me that he is the only person who can help me. Then I sent an email to OE Kolkata & OE head office ([email protected], [email protected]) but till today I have not get any reply. Today I again contacted OE Kolkata and talked to Mr. Arindam (Manager) regarding the issue and also asked for the reply of the mail. He refused to give the reply to the email and told me the issue is more than six month old so he can’t help me out I should contact HP redemption cell only. After that I contacted Ms. Payel of HP over Ph No. 9216656800 and told her regarding the issue and also asked that this is a long pending issue I am suffering for ten months. Already I have send two mail in your Email Section. There is no option for direct email. So always I send the mail via your Email Section, which is very much irritating and also I can’t have any proof except the ticket Ids KFI881306 & YFG181627. You don’t bother to give any update reply except auto reply, so how could I get the updates of the issue? Then she gave me a direct email address ([email protected]). Then I asked her, when I should contact HP redemption cell and I was told that the consignment has been send and the same was received by Mr. S Paul and when I contacted to OVERNITE EXPRESS I was told the issue is six month old, they are not answerable to me for the issue. Now I don’t understand that where should I go for the issue.

I would like to say you that there is something wrong, the consignment may be delivered anywhere else (There are many S Paul in India).

Now this is too much. I am sorry to say if the issue could not be fixed in very short time I will file a complaint with the Consumer Court as I am protected under the Consumer Protection Act of 1986 and in which the irresponsible approach form your side will be highlighted. Apart from that, it causes a tremendous anxiety and mental agony and heavy expenses due to phone call.

In this circumstance, I’d request you to intervene into the matter and I’ll be obliged if you resolve the issue as early as possible.

Waiting for your kind reply.

Thanking you in anticipation,

Jagadish paul

09432247551


Company: HP India

Country: India

Category: Computers & Services

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