Hi,
I am in Hyderabad and we are trying to get our Accent Hyundai repaired by Talwar Hyundai service center. The service center is very pathetic I dont know how the owners are proud about their service center. we had the following complaints:
1. Whenever the petrol tank was fulled totally the car would swtich off and needed t switch on and would only run smoothely after the tanks gets half. And the milage is unbeliveable it gives 3 to 5.
2. We had the white smoke coming with horrible smell.
I gave the car at 10.30am on 18.04.2008 to Mr. Kiran Kumar who said he will diagonise the problem and let me know by evening but didnot give any feedback till evening and I had to call them and findout. After much fuss he gave the call to Mr. Pavana Kumar said to be the Floor manager which I doubt.
The solution the Talwar Hyundai guy gave was that the pertol tank and pump was to be replaced with new as the tank and pump was damaged and that if we replace, my car not givr the above said problems. So i had gone with it. We were asked to take the car on 19.04.08.
We went to the service center met Mr. Pavan Kumar he very confidently said that there will be no problem and asked us to run it for 1000km and said we needed to go for overhauling of the engine. Trusting him I had paid Rs. 12, 800 and took my car. Before that I had given the car in 18.02.2008 and was billed Rs. 5, 800.
I had to take my car keys from ther security on which the car no was wrongly written instead of 4500 it was 5400 and saw my dusty car placed near the gate, it was so pathetic I had to clean the car before I could take it out. This shows how the Talwar Hyundai service is. Inspite of informing Mr. Pavan Kumar the FLoor Manager that I will coming to take the car, he didnt even bother to check. As soon as we took the car my husband who was driving said that there is a problem and they had taken us for a ride. We went back and asked Mr. Pavan to test drive but he convinced that the car is ok and wanted us to get it back after 1000kms of running.
The actuall problem which I had been telling them that the car stops when we fill the petrol had not been checked at all, when I took my car the petrol tank was half and it was running fine. They didnot even bother to check on the complaint I had given.
2 days later when we filled petrol, car stopped we somehow managed to take it back to the Talwar Hyundai service center. This time we spoke to the Manager Mr. Kulkarni, He was another over acting fellow pertened to know everything. He had asked for the earlier reports of our car but their people could not find any data on my car which is very strange. Then we insisted him to take a test drive and called Mr. Pavan Kumar. After a lot of agruments Mr. pavan Kumar said he had removed the Fuel tank and Pump on suspicion and not any technical reason and agreed that the tank and fuel pump would have served me futher.
And without any job card they took the car and said they would correct it. And the manager promised that he would come along for a long drive to test the milage and the car condition after filling the car.
They call me in the morning and say that the carborater is the problem and the problem is rectified, the car will not stop it the petrol is filled. They were again Lying, they didnot fill the petrol full to check the problem. After I told them that I will go public they was some action but still I dont know how to trust them.
The owner of the Service center will not be available, so whom to complain about these people who took our money . how will I get my money back if Mr. Pavan Kumar had used his stupid brain and took a wrong discussion. There are so many occasions that I was unsatisfied with the service, they had damaged my car bonnet and it is rusting now, we had to fight to get our mirror fixed eventhough it was in the job card, they didnot check the headlights of the car before giving. The list can go on.
I need help to solve the problem. How can I go public, I need everybody to join hands and takeout some solution. Even the owner should know the his Service center and showroom underneath his nose is horrible. The qoute which Hyundai has "Trust driven by service " is useless in India.
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