To whom so ever it may concern
Please read this entire complaint letter as it is very serious and not done after repeated request.
Hi,
This is Yogesh from India and my dad owns a red I20 diesel version purchased in 2010 in DSC Hyundai Chennai.
1. They delayed the vehicle delivery for a very long time (Executive Name: Vasu, DSC Saidapet).
2. Every time when we enquired, they gave me some lame answers and sometimes they asked us to come and take the car. But when we arrive there, again they say that the vehicle is not yet here blah blah blah. They kept doing this for months. They cheated in few other things which I don’t want to mention. Even after all the inconvenience, the sales executive asked me to give full points and we did so.
3. Since the purchase, we have serviced with same dealer DSC Hyundai in Porur. Last year when the car had crash, I took it to the same centre. I paid them the full amount but when I looked at the paint job, it was so ugly and unprofessional. Visible paint spills, sand stuck on the paint, finger prints, paper marks and plenty of visible lines. I was leaving to Singapore and when the customer service rep called me, I gave her my complaint and asked her to follow up with my dad on this issue. But no one did.
4. When I came back to India, I had air con complaint and gave the vehicle to DSC and mentioned them about the paint job. They promised me to redo that. From that day, they have asked me to bring the vehicle several times and I had to allot time even with my very busy schedule. But when I reach there, they don’t repaint it but just do a wax polish.
5. Later Mr Jayaram from DSC was in contact with me and asked me to bring the car after pongal holidays and I confirmed on the day with him to com. When I went to the service centre, I was turned back by the body shop manager Mr. Jagadheesh saying that the equipment is out of order. They should not have asked me to come at the first place. When I asked him to quote a price for a small paint job which is not even 2 inches, he said it will cost more than INR3500. I do own a Suzuki and they do a perfect paint job with affordable price. Ok, I will pay but will the job be worthy? He said that DSC executives sometimes, get less money and do a low quality job. So if I pay more, I will get a high quality job. Is this a brand? Is there some low quality and high quality work by Hyundai. Mr Jagadheesh, openly said that if I pay more, I will get high quality job. I have paid them lots of money but is the job good?
6. When I asked him about the old paint job which has to be redone, he turned back and went inside the office. I was waiting for Mr Jagadheesh outside near my car under the heavy sun but even after noticing me, he never came back.
7. I called the customer service this time and placed the complaint telling them the whole story. They kept in touch the next day and I told them that I don’t want to continue with DSC. But in spite of telling them, they asked DSC to contact me. These guys called me again and forced me to give my car to them for the repaint work. Mr Jayaram came to my house on 30/01 and got my car. He said that he will redo the old paint job perfectly this time and also new paint job which cost not exceeding INR 1500 which on the front bumper.
8. Today they called me saying that the car is ready and I have to pay INR2000 which is different from what Mr Jagadheesh quoted. I went to the centre and when I saw the old paint job, it was not redone but polished again. When I asked the executive, he lied to me saying that they have repainted but actually not. All the marks are still there and not a bit change. When I looked at the bumper area which was painted yesterday, I was upset because it was the worst case like the rear paint job. But I paid them everything but the quality of job is ZERO. When I questioned the executive, he stood still. He was not ready to give me a solution and none of the other works I asked them to do was done. I called the customer care again and asked any higher officials Email so that I can send this mail but they were not ready to help me.
Why should I buy a brand which has worst service. Hyundai should understand not just sales performance is good but the company should seriously concentrate on what’s happening after that. Every time they force us to give them 10 points and we do so. Today I refused to fill the feedback form. We bought this car only because it has wide service network in India after Maruti Suzuki. But with this service, how can I trust Hyundai and ride my car??? How can I recommend this brand? How can I have a safe ride? Should I waste my time with such unnecessary things??? Should I waste money even after I know that I am cheated?
Yes, I swear that my next car or any of my relatives and friend car will not be a Hyundai when there are several other better brands in India to choose. My advice to Hyundai is to look into such issues and make this a better brand. Not just your marketing strategies will help to sell Hyundai cars but customers are very important.
I request the person to provide me the top official (Regional director, Head etc) email so that at least they can take care of this. Just think why I should waste my time by typing this mail if nothing is taken care. If this long complaint mail is ignored after reading, I am so sorry but Hyundai is not a worthy and trustable brand.
Lousy work again by DSC Hyundai. How can I trust this dealer and this brand if they are only interested in filling their cash counter but not doing a good job even after repeated complaints? They ignored my previous compliant and tried to cheat me by say that they have repainted that part which I have complained for a long time. But they just polished and gave it with the same condition. A new paint job for which I paid today was a kid’s work. I had enough with DSC and they are not ready to fix their mistake. Very rude indeed. Is there anyone to look into this? What should I do now?
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