Inconsumercomplaints.com » Cars & Transport » Review / complaint: Nexus Maruti Authorized Service Center (MASS) - Fleecing Customers with false and unjustified charges | News #434612

Nexus Maruti Authorized Service Center (MASS)
Fleecing Customers with false and unjustified charges

Please stay away from Nexus Maruti Authorized Service Station (MASS), Near Ramaiah Hospital, Bangalore. Their charges are exorbitant. If they estimate 5000 rupees initially, the final bill may turn out to be more than double of it, say 12-15k. Funny thing is they charge 650 rupees as labour charge for replacing 4 tyre rims. A shop next to it charge 40 rupees at max. Just imagine how they would fleece in all other charges.

Initially they estimated 6800 rupees then comes the call to replace suspension arms. First they quoted 1500 rs on call when visited it was increased to 2500 rs. Finally when bill came total became 13500 rs. 8967 rs of Items and 4600 rs is labour charge. Where as initially they quoted 4900 for items and 1900 as labour charge.

By their wish and will they charged for some works like silencer dent removal etc, which was never communicated or approved. And I never knew if those things were really required any fixes.

It was sure from their face expression when confronted that they are fleecing. If at all Maruti is authorizing such kind of shops then definitely I WILL THINK TWICE NEXT TIME BEFORE BUYING MARUTI VEHICLE or MARUTI ITSELF IS PART OF FRAUD BY AUTHORIZING SUCH KIND OF SERVICE CENTERS?

When confronted with them, they had no explanation but to shamelessly demanding to pay up the bill. I was shocked to see the service bill of a vehicle which had run only 3000 kms since last service. Really a big thieves shop, stay away and save yourselves.

I am attaching bill images with this for fellow members reference. Notice the way they are charging labour, everything is of 100 rupees which is multiplied by number of items (as per their will).


Company: Nexus Maruti Authorized Service Center (MASS)

Country: India   State: Karnataka   City: Bangalore

Category: Cars & Transport

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