It is regarding the booking i have made for Hyundai Verna 1.6 SX (Diesel Model, White Colour) Booking No - 86444 in the Name of Mr. Parvesh Kumar Malhotra. I made the booking for this car on 12th June only on a commitment that i will get the delivery of the vehicle in 3 months else i would have bought Honda City. But now when i have completed 3 months of wait period the dealer is asking an extension of another 2 - 3 months else giving an option of changing the model.
Being such a big automobile company we go by the words of the company and expect them to fulfill their promises towards their customers. But this kind of gesture put us into doubt about the future. Today when i have not bought the vehicle and have started facing this kind of behaviour then what is the surity that after buying the vehicle Hyundai will keep up it words and provide the services as guaranteed.
If Hyundai company cannot keep up with their words then they should not commit anything.
We required the vehicle because of some personal reason at the said time only.
To the great surprise after i wrote emails to "HW Park (Country Head) and Arvind Kumar Singh (Senior VP)" who hold senior position in the company, but writing to them also dint helped and i kept on getting the standard reply from the customer care. It is very clear that company doesnt know how to make their annoyed customer happy rather they know at the time of crunch how they can earn the maximum profit by providing the cars on premium.
NOT AT ALL HAPPY WITH THE RESPONCE I HAVE RECEIVED FROM SUCH A REPUTED AUTOMOBILE COMPANY.
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