DEAR SIR,
IT'S MY THIRD CAR WHICH I HAVE PURCHASED FROM MARUTI SUZUKI. RECENTLY I BOUGHT (ALTO K10 LX) WITH BUY BACK MARUTI 800. THE DEAL WAS DONE THROUGH "MY CAR" - WAKAD SHOW ROOM.TODAY I HANDED OVER MY NEW CAR FOR FIRST SERVICING (997km) AFTER THE PHONE CALL FROM "MY CAR" WITH PRIOR APPOINTMENT. I LEFT THE CAR FOR SERVICING AROUND 10.30AM TO THE CUSTOMER EXECUTIVE AND TOLD HIM TO SERVICE THE CAR WITH
1. NOISE AT REAR SIDE LEFT DOOR WHICH WAS. PROBLEM IS SOLVED.
2. THERE WAS A SMALL DENT AT THE BACK SIDE OF CAR & WHICH WAS VERY MINOR ASKED THE EXECUTIVE TO REMOVE THE DENT. HE HAS NOT ATTENDED THE PROBLEM.DURING THE DELIVERY TIME HE REPLIED THAT HE NEEDED TO TALK THE EXPERTS (WHY? ' MY CAR' DOES NOT HAVE EXPERTISE TO SOLVE THE PROBLEM). WHEN I MADE A CALL TO THEIR SHOWROOM THEY DID NOT ALLOW ME TO RAISE THE COMPLAINT TO MARUTI CUSTOMER CARE (HEAD OFFICE) REPLIED TOMORROW I SHOULD TALK TO MR. GODBOLE.
ACCORDING TO ME THEY HAVE IGNORED THE CUSTOMER COMPLAINT . OR IT IS A GIFT FROM MARUTI TO THEIR REGULAR CUSTOMER? FOR YOUR INFORMATION THERE WAS PROBLEM DURING NEW CAR DELIVERY TIME ALSO. BUT BECAUSE OF SENIOR EXECUTIVE I HIDE THE PERSON AT MY BACK EVEN AFTER RECEIVING AN ENQUIRY CALL FROM HEAD OFFICE (CUSTOMER CARE) AFTER DELIVERY.
DO YOU THINK EVERY TIME I SHOULD FOLLOW THE SAME THING.I DON'T HOLD ANY RIGHT TO CALL YOU DIRECTLY AS A CUSTOMER? IT'S A REAL DISGRACE & I AM THOUGHTFUL THAT SHOULD I PURCHASE MY RECENT NEXT CAR FROM MARUTI OR SHOULD I GO FOR TOYOTA AS THEY ARE PROVIDING EXCELLENT CUSTOMER CARE.AND SERVICES.
I WILL EXCEPT A REAL JUSTIFICATION FROM YOU WITHIN SHORT PERIOD.& EXPLANATION WHY THE SHOW ROOM PERSONNEL'S AVOIDING TO MAKE A CALL TO HEAD OFFICE? I AM WRITING ALL THIS NOW BECAUSE I WILL NOT GET TIME & CAN NOT SPARE THE CAR FOR REPAIRS FOR MANY DAYS. ONCE AGAIN I WILL ASK YOU TO PUT YOUR ATTENTION IN THE MATTER AS IT IS VERY DISGRACEFUL FOR BOTH OF US.
MANY THANKS
YOUR CUSTOMER
TAVSE GAJANAN
09370263770
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