I have purchased a new Scorpio MH02BZ9400 in the name of Mrs. Madhu Khanna on 20th January from Global Gallarie, Thane. During the second free service at 10000 kms., it was brought to the notice of M/s. Sai Service at Borivli (E), Mumbai, that locking and opening the vehicle was difficult and that the functions on the remote had to be prressed many times before getting the desired result. Moreover, once the vehicle is unlocked, the sound of opening the latch is heard many times, instead of just 1 time. Sai Service went through the problem and it was conveyed to us that the door latch is faulty, but due to non-availability of spares the same could not be rectified. I was directed to M/s. G3 Motors at Malad (W), Mumbai, but the result was the same. My complaint and contact number was taken up by G3 motors but I have not heard from them in 5 weeks now. Request the company to look into the matter since opening and locking the vehicle is very difficult. If the whole mechanism is faulty, the company should replace the same ASAP.
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