FromJoshi, Chetan [email protected]
to"[email protected]"
cc"Subramani, Ravindra Kumar"
dateMon, Jul 25 at 3:02 PM
subjectFW: Hapless Customer! **urgent**
Important mainly because of the words in the message.
hide details Jul 25 (12 days ago)
Dear Mz Yamini, Thanks for your mail, sincerely regret the inconvenience caused. I am looking into the call personally and will soon revert with suitable input on resolution of your complaint. RegardsChetan JoshiHead- Consumer Care Philips Consumer Lifestyle
From: Yamini Khanna [mailto: [email protected]]
Sent: Friday, July 15 9:13 AM
To: Chopra, Rajeev; Menhardt, Wido; Bose, Anjan
Cc: [email protected]; [email protected]
Subject: Re: Hapless Customer! Dear All, Second Reminder... Still awaiting a reply or a call pertaining this matter! Best Regards-Yamini9886053043On Thu, Jul 14 at 10:12 AM, Yamini Khanna wrote: Dear All, Greetings of the day! I'm aghast at the level of incompetency / indifference /corruption and dishonesty displayed at various levels of Philips India! My DVD player was sent for repair at the Philips Service Center located in DOMLUR, Bangalore, the person incharge went ahead and CHANGED the lens without checking back with me... to my Horror i was shown a SONY LENS as the defective lens installed in the player!!! The DVD Player still has " Fuzzy Logic ", when i tried to take it up with the regional offices i couldn't get past the " Broken english and High handedness of the security guards "... i had to remind myself that it wasn't the PENTAGON i was trying to reach!!! No reminders here, that when a consumer BUYS a product they are also reposing the faith in the company to deliver committedly and consistently. Who does one turn to, if one gets Fleeced by company authorised service centers and the managers are uncontactable??? Awaiting earliest resolution - Yamini Khanna
to"Joshi, Chetan"
cc"Subramani, Ravindra Kumar",
[email protected],
[email protected],
[email protected]
dateThu, Aug 4 at 12:33 AM
subjectRe: FW: Hapless Customer! **urgent**
mailed-bygmail.com
hide details Aug 4 (3 days ago)
Dear Mr. Joshi,
Still awaiting a a resolution and a much promised phone call from you!!!
Someone from the tech team did call though to say they'd like to give us an * Exchange offer - Take the faulty set in addition to that we pay 2500 rs and take a similar model *
I guess we can ALL do a math here... we paid INR 1475 for IC and Lens change, the set was picked up on the 7th, didn't work, a technician came (after i made some noise at the Innovation centre office with Mr. Karthik) and gave a service job card stating that the LENS is defective! After you email to me Ravi calls and reinforces the exchange offer without even questioning or deep diving into the issue.
So what's with the Philips commitment and ethics... even further convinced that company works in cognisance with these dealers to harass customers.
Please revert asap on this.
Many Thanks -
Yamini
Dear Mz Yamini, Thanks for your mail. I am keeping track of your call, and our local team is trying to assist resolution of your complaint. Your product is a 5 year old product, which was reported for NON PLAYABILITY at our service center, our service center repaired / returned product and defective spares to you. Your concern on the Sony Lens as defective component handed over to you, our teams shared that the part is genuine and used in this set by Philips. Post this there was a issue on the playability of the new repaired unit. Since unit is quite old and playability evolves over time with new formats coming in we could not conclude whether this was a issue prior to repair or cropped post repair. However to help you conclude with early solution we offered a special price DVD from current as offer to you at a nominal cost of Rs. 700/- which is besides repair cost of Rs.1400/- paid by you earlier. Our team is also not able to connect to you and is managing this communication through Mr. Raghu. Please do take time and speak to Mr. Ravindrakumar 09840855143 for any further clarifications. Look forward for your consent for this special price DVD offer for us to move further on resolution. RegardsChetan JoshiHead- Consumer Care
to"Joshi, Chetan"
[email protected],
"Subramani, Ravindra Kumar",
[email protected],
[email protected],
[email protected]
dateFri, Aug 5 at 11:12 AM
subjectRe: FW: Hapless Customer! **urgent**
mailed-bygmail.com
hide details Aug 5 (1 day ago)
Dear Mr. Joshi,
If the meaning of " SUPPORT " is leaving a message on someone's phone at 7 PM... requesting for a call back... then for SURE Mr. Ravikumar is unable to reach me!!!
Also... this appears to be a recession proof strategy... spoil a set which had 80 % playability and bring it down to 30 % playability... in the event if the customer calls out for help, present them with a buy back offer, pocket INR 2100 and the so called defective DVD player... and shove the " not so fast moving and obsolete" sets as replacement! Ingenuity at it's best, may i add!
If it is as dated as you mention it to be... WHY WASN'T I INFORMED BY THE SERVICE CENTER BEFORE MESSING AROUND FURTHER WITH THE SET???
You can't have the cake and eat it too Mr. Joshi... CUSTOMER CARE is at it's best when the solution is presented keeping the customer in mind.
I will keep my original Player... you can have the replacement set home delivered and the remaining 700 collected from home.
Very Shoddily handled and complete erosion of faith in PHILIPS
Regards-
Yamini
fromJoshi, Chetan [email protected]
toYamini Khanna
cc"Subramani, Ravindra Kumar"
dateFri, Aug 5 at 11:52 AM
subjectRE: FW: Hapless Customer! **urgent**
Important mainly because of your interaction with messages in the conversation.
hide details Aug 5 (1 day ago)
Dear Mz. Khanna, Thanks for your mail. Will arrange a home delivery of the product as advised by you. Slight clarification the offer is to replace your product. Please handover the old set against replacement product and differential payment to the bearer. RegardsChetan Joshi
fromYamini Khanna [email protected]
to"Joshi, Chetan",
"Subramani, Ravindra Kumar",
[email protected],
[email protected],
[email protected]
dateFri, Aug 5 at 12:07 PM
subjectRe: FW: Hapless Customer! **urgent**
mailed-bygmail.com
hide details Aug 5 (1 day ago)
Dear Mr. Joshi,
I fathom you aren't reading my emails carefully... i don't see a resolution here unless a new set is delivered and i get to keep the old one for the angst i have gone though...
Cheers-
Yamini
fromJoshi, Chetan [email protected]
toYamini Khanna
cc"Subramani, Ravindra Kumar",
"Mangalwede, Raju"
dateSat, Aug 6 at 10:15 AM
subjectRE: FW: Hapless Customer! **urgent**
Important mainly because of your interaction with messages in the conversation.
hide details 10:15 AM (3 hours ago)
Dear Mz. Yamini, Going through all the details of this issue raised by you and records. We wish to confirm that the offer proposed of issuing special price DVD player @Rs.700/- as replacement to your old DVD is the final offer from our side. Mr. Raju from our Bangalore branch will arrange delivery of DVD player at your place post your confirmation. RegardsChetan
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Joshi, ChetanDear Mz Yamini, Thanks for your mail, sincerely regret the inconvenience caus...
Jul 25 (12 days ago)
Joshi, ChetanLoading... Jul 25 (12 days ago)
Reply |Joshi, Chetan to me, Ravindra
show details Jul 25 (12 days ago)
fromJoshi, Chetan [email protected]
to"[email protected]"
cc"Subramani, Ravindra Kumar"
dateMon, Jul 25 at 3:02 PM
subjectFW: Hapless Customer! **urgent**
Important mainly because of the words in the message.
hide details Jul 25 (12 days ago)
Dear Mz Yamini, Thanks for your mail, sincerely regret the inconvenience caused. I am looking into the call personally and will soon revert with suitable input on resolution of your complaint. RegardsChetan JoshiHead- Consumer Care Philips Consumer Lifestyle Philips Electronics India Limited9th Floor, DLF 9-B, DLF Cyber City, DLF Phase - 3Gurgaon, India - 122002Phone: 91 124 4606222, H/phone: 91 9810416659Philips Consumer Care Numbers - 1800 102 2929 & 0124 - 429 1111 From: Yamini Khanna [mailto: [email protected]]
Sent: Friday, July 15 9:13 AM
To: Chopra, Rajeev; Menhardt, Wido; Bose, Anjan
Cc: [email protected]; [email protected]
Subject: Re: Hapless Customer! Dear All, Second Reminder... Still awaiting a reply or a call pertaining this matter! Best Regards-Yamini9886053043On Thu, Jul 14 at 10:12 AM, Yamini Khanna wrote: Dear All, Greetings of the day! I'm aghast at the level of incompetency / indifference /corruption and dishonesty displayed at various levels of Philips India! My DVD player was sent for repair at the Philips Service Center located in DOMLUR, Bangalore, the person incharge went ahead and CHANGED the lens without checking back with me... to my Horror i was shown a SONY LENS as the defective lens installed in the player!!! The DVD Player still has " Fuzzy Logic ", when i tried to take it up with the regional offices i couldn't get past the " Broken english and High handedness of the security guards "... i had to remind myself that it wasn't the PENTAGON i was trying to reach!!! No reminders here, that when a consumer BUYS a product they are also reposing the faith in the company to deliver committedly and consistently. Who does one turn to, if one gets Fleeced by company authorised service centers and the managers are uncontactable??? Awaiting earliest resolution - Yamini KhannaOwner - Villa Camelot Bed and Breakfast www.villa-camelot.com 919886053043
The information contained in this message may be confidential and legally protected under applicable law. The message is intended solely for the addressee (s). If you are not the intended recipient, you are hereby notified that any use, forwarding, dissemination, or reproduction of this message is strictly prohibited and may be unlawful. If you are not the intended recipient, please contact the sender by return e-mail and destroy all copies of the original message. Reply Reply to all Forward
Yamini KhannaDear Mr. Joshi, Still awaiting a a resolution and a much promised phone call...
Aug 4 (3 days ago)
Yamini KhannaLoading... Aug 4 (3 days ago)
Reply |Yamini Khanna to rajeev.chopra, anjan.bose, wido.menhardt, Chetan, Ravindra
show details Aug 4 (3 days ago)
fromYamini Khanna [email protected]
to"Joshi, Chetan"
cc"Subramani, Ravindra Kumar",
[email protected],
[email protected],
[email protected]
dateThu, Aug 4 at 12:33 AM
subjectRe: FW: Hapless Customer! **urgent**
mailed-bygmail.com
hide details Aug 4 (3 days ago)
Dear Mr. Joshi,
Still awaiting a a resolution and a much promised phone call from you!!!
Someone from the tech team did call though to say they'd like to give us an * Exchange offer - Take the faulty set in addition to that we pay 2500 rs and take a similar model *
I guess we can ALL do a math here... we paid INR 1475 for IC and Lens change, the set was picked up on the 7th, didn't work, a technician came (after i made some noise at the Innovation centre office with Mr. Karthik) and gave a service job card stating that the LENS is defective! After you email to me Ravi calls and reinforces the exchange offer without even questioning or deep diving into the issue.
So what's with the Philips commitment and ethics... even further convinced that company works in cognisance with these dealers to harass customers.
Please revert asap on this.
Many Thanks -
Yamini
- Show quoted text -
On Mon, Jul 25 at 3:02 PM, Joshi, Chetan wrote:
Dear Mz Yamini, Thanks for your mail, sincerely regret the inconvenience caused. I am looking into the call personally and will soon revert with suitable input on resolution of your complaint. RegardsChetan JoshiHead- Consumer Care Philips Consumer Lifestyle Philips Electronics India Limited9th Floor, DLF 9-B, DLF Cyber City, DLF Phase - 3Gurgaon, India - 122002Phone: 91 124 4606222, H/phone: 91 9810416659Philips Consumer Care Numbers - 1800 102 2929 & 0124 - 429 1111 From: Yamini Khanna [mailto: [email protected]]
Sent: Friday, July 15 9:13 AM
To: Chopra, Rajeev; Menhardt, Wido; Bose, Anjan
Cc: [email protected]; [email protected]
Subject: Re: Hapless Customer! Dear All, Second Reminder... Still awaiting a reply or a call pertaining this matter! Best Regards-Yamini9886053043On Thu, Jul 14 at 10:12 AM, Yamini Khanna wrote: Dear All, Greetings of the day! I'm aghast at the level of incompetency / indifference /corruption and dishonesty displayed at various levels of Philips India! My DVD player was sent for repair at the Philips Service Center located in DOMLUR, Bangalore, the person incharge went ahead and CHANGED the lens without checking back with me... to my Horror i was shown a SONY LENS as the defective lens installed in the player!!! The DVD Player still has " Fuzzy Logic ", when i tried to take it up with the regional offices i couldn't get past the " Broken english and High handedness of the security guards "... i had to remind myself that it wasn't the PENTAGON i was trying to reach!!! No reminders here, that when a consumer BUYS a product they are also reposing the faith in the company to deliver committedly and consistently. Who does one turn to, if one gets Fleeced by company authorised service centers and the managers are uncontactable??? Awaiting earliest resolution - Yamini KhannaOwner - Villa Camelot Bed and Breakfast www.villa-camelot.com 919886053043
The information contained in this message may be confidential and legally protected under applicable law. The message is intended solely for the addressee (s). If you are not the intended recipient, you are hereby notified that any use, forwarding, dissemination, or reproduction of this message is strictly prohibited and may be unlawful. If you are not the intended recipient, please contact the sender by return e-mail and destroy all copies of the original message.
--
- Show quoted text -
Yamini KhannaOwner - Villa Camelot Bed and Breakfast www.villa-camelot.com 919886053043
Reply Reply to all Forward
Yamini Khanna--
Aug 4 (2 days ago)
Yamini KhannaLoading... Aug 4 (2 days ago)
Reply |Yamini Khanna to nithya.nataraj.
show details Aug 4 (2 days ago)
- Show quoted text -
&&&- Forwarded message &&&-
From: Yamini Khanna
Date: Thu, Aug 4 at 12:33 AM
Subject: Re: FW: Hapless Customer! **urgent**
To: "Joshi, Chetan"
Cc: "Subramani, Ravindra Kumar", [email protected], [email protected], [email protected]
Dear Mr. Joshi, Still awaiting a a resolution and a much promised phone call from you!!! Someone from the tech team did call though to say they'd like to give us an * Exchange offer - Take the faulty set in addition to that we pay 2500 rs and take a similar model * I guess we can ALL do a math here... we paid INR 1475 for IC and Lens change, the set was picked up on the 7th, didn't work, a technician came (after i made some noise at the Innovation centre office with Mr. Karthik) and gave a service job card stating that the LENS is defective! After you email to me Ravi calls and reinforces the exchange offer without even questioning or deep diving into the issue. So what's with the Philips commitment and ethics... even further convinced that company works in cognisance with these dealers to harass customers. Please revert asap on this. Many Thanks -Yamini
On Mon, Jul 25 at 3:02 PM, Joshi, Chetan wrote:
Dear Mz Yamini, Thanks for your mail, sincerely regret the inconvenience caused. I am looking into the call personally and will soon revert with suitable input on resolution of your complaint. RegardsChetan JoshiHead- Consumer Care Philips Consumer Lifestyle Philips Electronics India Limited9th Floor, DLF 9-B, DLF Cyber City, DLF Phase - 3Gurgaon, India - 122002Phone: 91 124 4606222, H/phone: 91 9810416659Philips Consumer Care Numbers - 1800 102 2929 & 0124 - 429 1111 From: Yamini Khanna [mailto: [email protected]]
Sent: Friday, July 15 9:13 AM
To: Chopra, Rajeev; Menhardt, Wido; Bose, Anjan
Cc: [email protected]; [email protected]
Subject: Re: Hapless Customer! Dear All, Second Reminder... Still awaiting a reply or a call pertaining this matter! Best Regards-Yamini9886053043On Thu, Jul 14 at 10:12 AM, Yamini Khanna wrote: Dear All, Greetings of the day! I'm aghast at the level of incompetency / indifference /corruption and dishonesty displayed at various levels of Philips India! My DVD player was sent for repair at the Philips Service Center located in DOMLUR, Bangalore, the person incharge went ahead and CHANGED the lens without checking back with me... to my Horror i was shown a SONY LENS as the defective lens installed in the player!!! The DVD Player still has " Fuzzy Logic ", when i tried to take it up with the regional offices i couldn't get past the " Broken english and High handedness of the security guards "... i had to remind myself that it wasn't the PENTAGON i was trying to reach!!! No reminders here, that when a consumer BUYS a product they are also reposing the faith in the company to deliver committedly and consistently. Who does one turn to, if one gets Fleeced by company authorised service centers and the managers are uncontactable??? Awaiting earliest resolution - Yamini KhannaOwner - Villa Camelot Bed and Breakfast www.villa-camelot.com 919886053043
The information contained in this message may be confidential and legally protected under applicable law. The message is intended solely for the addressee (s). If you are not the intended recipient, you are hereby notified that any use, forwarding, dissemination, or reproduction of this message is strictly prohibited and may be unlawful. If you are not the intended recipient, please contact the sender by return e-mail and destroy all copies of the original message.
--
Yamini KhannaOwner - Villa Camelot Bed and Breakfast www.villa-camelot.com 919886053043
--
- Show quoted text -
Yamini KhannaOwner - Villa Camelot Bed and Breakfast www.villa-camelot.com 919886053043
Reply Forward
Joshi, ChetanDear Mz Yamini, Thanks for your mail. I am keeping track of your call, and ou...
Aug 4 (2 days ago)
Joshi, ChetanLoading... Aug 4 (2 days ago)
Reply |Joshi, Chetan to Raju, me, Ravindra
show details Aug 4 (2 days ago)
Dear Mz Yamini, Thanks for your mail. I am keeping track of your call, and our local team is trying to assist resolution of your complaint. Your product is a 5 year old product, which was reported for NON PLAYABILITY at our service center, our service center repaired / returned product and defective spares to you. Your concern on the Sony Lens as defective component handed over to you, our teams shared that the part is genuine and used in this set by Philips. Post this there was a issue on the playability of the new repaired unit. Since unit is quite old and playability evolves over time with new formats coming in we could not conclude whether this was a issue prior to repair or cropped post repair. However to help you conclude with early solution we offered a special price DVD from current as offer to you at a nominal cost of Rs. 700/- which is besides repair cost of Rs.1400/- paid by you earlier. Our team is also not able to connect to you and is managing this communication through Mr. Raghu. Please do take time and speak to Mr. Ravindrakumar 09840855143 for any further clarifications. Look forward for your consent for this special price DVD offer for us to move further on resolution. RegardsChetan JoshiHead- Consumer Care Philips Consumer Lifestyle Philips Electronics India Limited9th Floor, DLF 9-B, DLF Cyber City, DLF Phase - 3Gurgaon, India - 122002Phone: 91 124 4606222, H/phone: 91 9810416659Philips Consumer Care Numbers - 1800 102 2929 & 0124 - 429 1111 From: Yamini Khanna [mailto: [email protected]]
Sent: Thursday, August 04 12:33 AM
To: Joshi, Chetan
Cc: Subramani, Ravindra Kumar; Chopra, Rajeev; Bose, Anjan; Menhardt, Wido
Subject: Re: FW: Hapless Customer! **urgent**
Dear Mr. Joshi, - Show quoted text -
Still awaiting a a resolution and a much promised phone call from you!!! Someone from the tech team did call though to say they'd like to give us an * Exchange offer - Take the faulty set in addition to that we pay 2500 rs and take a similar model * I guess we can ALL do a math here... we paid INR 1475 for IC and Lens change, the set was picked up on the 7th, didn't work, a technician came (after i made some noise at the Innovation centre office with Mr. Karthik) and gave a service job card stating that the LENS is defective! After you email to me Ravi calls and reinforces the exchange offer without even questioning or deep diving into the issue. So what's with the Philips commitment and ethics... even further convinced that company works in cognisance with these dealers to harass customers. Please revert asap on this. Many Thanks -YaminiOn Mon, Jul 25 at 3:02 PM, Joshi, Chetan wrote: Dear Mz Yamini, Thanks for your mail, sincerely regret the inconvenience caused. I am looking into the call personally and will soon revert with suitable input on resolution of your complaint. RegardsChetan JoshiHead- Consumer Care Philips Consumer Lifestyle Philips Electronics India Limited9th Floor, DLF 9-B, DLF Cyber City, DLF Phase - 3Gurgaon, India - 122002Phone: 91 124 4606222, H/phone: 91 9810416659Philips Consumer Care Numbers - 1800 102 2929 & 0124 - 429 1111 From: Yamini Khanna [mailto: [email protected]]
Sent: Friday, July 15 9:13 AM
To: Chopra, Rajeev; Menhardt, Wido; Bose, Anjan
Cc: [email protected]; [email protected]
Subject: Re: Hapless Customer! Dear All, Second Reminder... Still awaiting a reply or a call pertaining this matter! Best Regards-Yamini9886053043On Thu, Jul 14 at 10:12 AM, Yamini Khanna wrote: Dear All, Greetings of the day! I'm aghast at the level of incompetency / indifference /corruption and dishonesty displayed at various levels of Philips India! My DVD player was sent for repair at the Philips Service Center located in DOMLUR, Bangalore, the person incharge went ahead and CHANGED the lens without checking back with me... to my Horror i was shown a SONY LENS as the defective lens installed in the player!!! The DVD Player still has " Fuzzy Logic ", when i tried to take it up with the regional offices i couldn't get past the " Broken english and High handedness of the security guards "... i had to remind myself that it wasn't the PENTAGON i was trying to reach!!! No reminders here, that when a consumer BUYS a product they are also reposing the faith in the company to deliver committedly and consistently. Who does one turn to, if one gets Fleeced by company authorised service centers and the managers are uncontactable??? Awaiting earliest resolution - Yamini KhannaOwner - Villa Camelot Bed and Breakfast www.villa-camelot.com 919886053043
The information contained in this message may be confidential and legally protected under applicable law. The message is intended solely for the addressee (s). If you are not the intended recipient, you are hereby notified that any use, forwarding, dissemination, or reproduction of this message is strictly prohibited and may be unlawful. If you are not the intended recipient, please contact the sender by return e-mail and destroy all copies of the original message.
-- Yamini KhannaOwner - Villa Camelot Bed and Breakfast www.villa-camelot.com 919886053043
Reply Reply to all Forward
Yamini KhannaDear Mr. Joshi, If the meaning of " SUPPORT " is leaving a message on someone...
Aug 5 (1 day ago)
Yamini KhannaLoading... Aug 5 (1 day ago)
Reply |Yamini Khanna to pehredar, Chetan, wido.menhardt, Ravindra, anjan.bose, rajeev.chopra
show details Aug 5 (1 day ago)
fromYamini Khanna [email protected]
to"Joshi, Chetan"
[email protected],
"Subramani, Ravindra Kumar",
[email protected],
[email protected],
[email protected]
dateFri, Aug 5 at 11:12 AM
subjectRe: FW: Hapless Customer! **urgent**
mailed-bygmail.com
hide details Aug 5 (1 day ago)
Dear Mr. Joshi,
If the meaning of " SUPPORT " is leaving a message on someone's phone at 7 PM... requesting for a call back... then for SURE Mr. Ravikumar is unable to reach me!!!
Also... this appears to be a recession proof strategy... spoil a set which had 80 % playability and bring it down to 30 % playability... in the event if the customer calls out for help, present them with a buy back offer, pocket INR 2100 and the so called defective DVD player... and shove the " not so fast moving and obsolete" sets as replacement! Ingenuity at it's best, may i add!
If it is as dated as you mention it to be... WHY WASN'T I INFORMED BY THE SERVICE CENTER BEFORE MESSING AROUND FURTHER WITH THE SET???
You can't have the cake and eat it too Mr. Joshi... CUSTOMER CARE is at it's best when the solution is presented keeping the customer in mind.
I will keep my original Player... you can have the replacement set home delivered and the remaining 700 collected from home.
Very Shoddily handled and complete erosion of faith in PHILIPS
Regards-
Yamini
- Show quoted text -
On Thu, Aug 4 at 12:23 PM, Joshi, Chetan wrote:
Dear Mz Yamini, Thanks for your mail. I am keeping track of your call, and our local team is trying to assist resolution of your complaint. Your product is a 5 year old product, which was reported for NON PLAYABILITY at our service center, our service center repaired / returned product and defective spares to you. Your concern on the Sony Lens as defective component handed over to you, our teams shared that the part is genuine and used in this set by Philips. Post this there was a issue on the playability of the new repaired unit. Since unit is quite old and playability evolves over time with new formats coming in we could not conclude whether this was a issue prior to repair or cropped post repair. However to help you conclude with early solution we offered a special price DVD from current as offer to you at a nominal cost of Rs. 700/- which is besides repair cost of Rs.1400/- paid by you earlier. Our team is also not able to connect to you and is managing this communication through Mr. Raghu. Please do take time and speak to Mr. Ravindrakumar 09840855143 for any further clarifications. Look forward for your consent for this special price DVD offer for us to move further on resolution. RegardsChetan JoshiHead- Consumer Care Philips Consumer Lifestyle Philips Electronics India Limited9th Floor, DLF 9-B, DLF Cyber City, DLF Phase - 3Gurgaon, India - 122002Phone: 91 124 4606222, H/phone: 91 9810416659Philips Consumer Care Numbers - 1800 102 2929 & 0124 - 429 1111 From: Yamini Khanna [mailto: [email protected]]
Sent: Thursday, August 04 12:33 AM
To: Joshi, Chetan
Cc: Subramani, Ravindra Kumar; Chopra, Rajeev; Bose, Anjan; Menhardt, Wido
Subject: Re: FW: Hapless Customer! **urgent**
Dear Mr. Joshi, Still awaiting a a resolution and a much promised phone call from you!!! Someone from the tech team did call though to say they'd like to give us an * Exchange offer - Take the faulty set in addition to that we pay 2500 rs and take a similar model * I guess we can ALL do a math here... we paid INR 1475 for IC and Lens change, the set was picked up on the 7th, didn't work, a technician came (after i made some noise at the Innovation centre office with Mr. Karthik) and gave a service job card stating that the LENS is defective! After you email to me Ravi calls and reinforces the exchange offer without even questioning or deep diving into the issue. So what's with the Philips commitment and ethics... even further convinced that company works in cognisance with these dealers to harass customers. Please revert asap on this. Many Thanks -YaminiOn Mon, Jul 25 at 3:02 PM, Joshi, Chetan wrote: Dear Mz Yamini, Thanks for your mail, sincerely regret the inconvenience caused. I am looking into the call personally and will soon revert with suitable input on resolution of your complaint. RegardsChetan JoshiHead- Consumer Care Philips Consumer Lifestyle Philips Electronics India Limited9th Floor, DLF 9-B, DLF Cyber City, DLF Phase - 3Gurgaon, India - 122002Phone: 91 124 4606222, H/phone: 91 9810416659Philips Consumer Care Numbers - 1800 102 2929 & 0124 - 429 1111 From: Yamini Khanna [mailto: [email protected]]
Sent: Friday, July 15 9:13 AM
To: Chopra, Rajeev; Menhardt, Wido; Bose, Anjan
Cc: [email protected]; [email protected]
Subject: Re: Hapless Customer! Dear All, Second Reminder... Still awaiting a reply or a call pertaining this matter! Best Regards-Yamini9886053043On Thu, Jul 14 at 10:12 AM, Yamini Khanna wrote: Dear All, Greetings of the day! I'm aghast at the level of incompetency / indifference /corruption and dishonesty displayed at various levels of Philips India! My DVD player was sent for repair at the Philips Service Center located in DOMLUR, Bangalore, the person incharge went ahead and CHANGED the lens without checking back with me... to my Horror i was shown a SONY LENS as the defective lens installed in the player!!! The DVD Player still has " Fuzzy Logic ", when i tried to take it up with the regional offices i couldn't get past the " Broken english and High handedness of the security guards "... i had to remind myself that it wasn't the PENTAGON i was trying to reach!!! No reminders here, that when a consumer BUYS a product they are also reposing the faith in the company to deliver committedly and consistently. Who does one turn to, if one gets Fleeced by company authorised service centers and the managers are uncontactable??? Awaiting earliest resolution - Yamini KhannaOwner - Villa Camelot Bed and Breakfast www.villa-camelot.com 919886053043
The information contained in this message may be confidential and legally protected under applicable law. The message is intended solely for the addressee (s). If you are not the intended recipient, you are hereby notified that any use, forwarding, dissemination, or reproduction of this message is strictly prohibited and may be unlawful. If you are not the intended recipient, please contact the sender by return e-mail and destroy all copies of the original message.
-- Yamini KhannaOwner - Villa Camelot Bed and Breakfast www.villa-camelot.com 919886053043
--
- Show quoted text -
Yamini KhannaOwner - Villa Camelot Bed and Breakfast www.villa-camelot.com 919886053043
Reply Reply to all Forward
Yamini Khanna--
Aug 5 (1 day ago)
Yamini KhannaLoading... Aug 5 (1 day ago)
Reply |Yamini Khanna to enfield21
show details Aug 5 (1 day ago)
&&&- Forwarded message &&&-
From: Yamini Khanna
Date: Fri, Aug 5 at 11:12 AM
Subject: Re: FW: Hapless Customer! **urgent**
- Show quoted text -
To: "Joshi, Chetan"
Cc: [email protected], "Subramani, Ravindra Kumar", [email protected], [email protected], [email protected]
Dear Mr. Joshi, If the meaning of " SUPPORT " is leaving a message on someone's phone at 7 PM... requesting for a call back... then for SURE Mr. Ravikumar is unable to reach me!!!
Also... this appears to be a recession proof strategy... spoil a set which had 80 % playability and bring it down to 30 % playability... in the event if the customer calls out for help, present them with a buy back offer, pocket INR 2100 and the so called defective DVD player... and shove the " not so fast moving and obsolete" sets as replacement! Ingenuity at it's best, may i add! If it is as dated as you mention it to be... WHY WASN'T I INFORMED BY THE SERVICE CENTER BEFORE MESSING AROUND FURTHER WITH THE SET??? You can't have the cake and eat it too Mr. Joshi... CUSTOMER CARE is at it's best when the solution is presented keeping the customer in mind. I will keep my original Player... you can have the replacement set home delivered and the remaining 700 collected from home. Very Shoddily handled and complete erosion of faith in PHILIPS Regards-Yamini On Thu, Aug 4 at 12:23 PM, Joshi, Chetan wrote:
Dear Mz Yamini, Thanks for your mail. I am keeping track of your call, and our local team is trying to assist resolution of your complaint. Your product is a 5 year old product, which was reported for NON PLAYABILITY at our service center, our service center repaired / returned product and defective spares to you. Your concern on the Sony Lens as defective component handed over to you, our teams shared that the part is genuine and used in this set by Philips. Post this there was a issue on the playability of the new repaired unit. Since unit is quite old and playability evolves over time with new formats coming in we could not conclude whether this was a issue prior to repair or cropped post repair. However to help you conclude with early solution we offered a special price DVD from current as offer to you at a nominal cost of Rs. 700/- which is besides repair cost of Rs.1400/- paid by you earlier. Our team is also not able to connect to you and is managing this communication through Mr. Raghu. Please do take time and speak to Mr. Ravindrakumar 09840855143 for any further clarifications. Look forward for your consent for this special price DVD offer for us to move further on resolution. RegardsChetan JoshiHead- Consumer Care Philips Consumer Lifestyle Philips Electronics India Limited9th Floor, DLF 9-B, DLF Cyber City, DLF Phase - 3Gurgaon, India - 122002Phone: 91 124 4606222, H/phone: 91 9810416659Philips Consumer Care Numbers - 1800 102 2929 & 0124 - 429 1111 From: Yamini Khanna [mailto: [email protected]]
Sent: Thursday, August 04 12:33 AM
To: Joshi, Chetan
Cc: Subramani, Ravindra Kumar; Chopra, Rajeev; Bose, Anjan; Menhardt, Wido
Subject: Re: FW: Hapless Customer! **urgent**
Dear Mr. Joshi, Still awaiting a a resolution and a much promised phone call from you!!! Someone from the tech team did call though to say they'd like to give us an * Exchange offer - Take the faulty set in addition to that we pay 2500 rs and take a similar model * I guess we can ALL do a math here... we paid INR 1475 for IC and Lens change, the set was picked up on the 7th, didn't work, a technician came (after i made some noise at the Innovation centre office with Mr. Karthik) and gave a service job card stating that the LENS is defective! After you email to me Ravi calls and reinforces the exchange offer without even questioning or deep diving into the issue. So what's with the Philips commitment and ethics... even further convinced that company works in cognisance with these dealers to harass customers. Please revert asap on this. Many Thanks -YaminiOn Mon, Jul 25 at 3:02 PM, Joshi, Chetan wrote: Dear Mz Yamini, Thanks for your mail, sincerely regret the inconvenience caused. I am looking into the call personally and will soon revert with suitable input on resolution of your complaint. RegardsChetan JoshiHead- Consumer Care Philips Consumer Lifestyle Philips Electronics India Limited9th Floor, DLF 9-B, DLF Cyber City, DLF Phase - 3Gurgaon, India - 122002Phone: 91 124 4606222, H/phone: 91 9810416659Philips Consumer Care Numbers - 1800 102 2929 & 0124 - 429 1111 From: Yamini Khanna [mailto: [email protected]]
Sent: Friday, July 15 9:13 AM
To: Chopra, Rajeev; Menhardt, Wido; Bose, Anjan
Cc: [email protected]; [email protected]
Subject: Re: Hapless Customer! Dear All, Second Reminder... Still awaiting a reply or a call pertaining this matter! Best Regards-Yamini9886053043On Thu, Jul 14 at 10:12 AM, Yamini Khanna wrote: Dear All, Greetings of the day! I'm aghast at the level of incompetency / indifference /corruption and dishonesty displayed at various levels of Philips India! My DVD player was sent for repair at the Philips Service Center located in DOMLUR, Bangalore, the person incharge went ahead and CHANGED the lens without checking back with me... to my Horror i was shown a SONY LENS as the defective lens installed in the player!!! The DVD Player still has " Fuzzy Logic ", when i tried to take it up with the regional offices i couldn't get past the " Broken english and High handedness of the security guards "... i had to remind myself that it wasn't the PENTAGON i was trying to reach!!! No reminders here, that when a consumer BUYS a product they are also reposing the faith in the company to deliver committedly and consistently. Who does one turn to, if one gets Fleeced by company authorised service centers and the managers are uncontactable??? Awaiting earliest resolution - Yamini KhannaOwner - Villa Camelot Bed and Breakfast www.villa-camelot.com 919886053043
The information contained in this message may be confidential and legally protected under applicable law. The message is intended solely for the addressee (s). If you are not the intended recipient, you are hereby notified that any use, forwarding, dissemination, or reproduction of this message is strictly prohibited and may be unlawful. If you are not the intended recipient, please contact the sender by return e-mail and destroy all copies of the original message.
-- Yamini KhannaOwner - Villa Camelot Bed and Breakfast www.villa-camelot.com 919886053043
--
Yamini KhannaOwner - Villa Camelot Bed and Breakfast www.villa-camelot.com 919886053043
--
- Show quoted text -
Yamini KhannaOwner - Villa Camelot Bed and Breakfast www.villa-camelot.com 919886053043
Reply Forward
Joshi, ChetanDear Mz. Khanna, Thanks for your mail. Will arrange a home delivery of the pr...
Aug 5 (1 day ago)
Joshi, ChetanLoading... Aug 5 (1 day ago)
Reply |Joshi, Chetan to me, Ravindra
show details Aug 5 (1 day ago)
fromJoshi, Chetan [email protected]
toYamini Khanna
cc"Subramani, Ravindra Kumar"
dateFri, Aug 5 at 11:52 AM
subjectRE: FW: Hapless Customer! **urgent**
Important mainly because of your interaction with messages in the conversation.
hide details Aug 5 (1 day ago)
Dear Mz. Khanna, Thanks for your mail. Will arrange a home delivery of the product as advised by you. Slight clarification the offer is to replace your product. Please handover the old set against replacement product and differential payment to the bearer. RegardsChetan Joshi From: Yamini Khanna [mailto: [email protected]]
Sent: Friday, August 05 11:12 AM
To: Joshi, Chetan
Cc: Menhardt, Wido; Subramani, Ravindra Kumar; Bose, Anjan; Chopra, Rajeev; [email protected]
- Show quoted text -
Subject: Re: FW: Hapless Customer! **urgent**
- Show quoted text -
Dear Mr. Joshi, If the meaning of " SUPPORT " is leaving a message on someone's phone at 7 PM... requesting for a call back... then for SURE Mr. Ravikumar is unable to reach me!!! Also... this appears to be a recession proof strategy... spoil a set which had 80 % playability and bring it down to 30 % playability... in the event if the customer calls out for help, present them with a buy back offer, pocket INR 2100 and the so called defective DVD player... and shove the " not so fast moving and obsolete" sets as replacement! Ingenuity at it's best, may i add! If it is as dated as you mention it to be... WHY WASN'T I INFORMED BY THE SERVICE CENTER BEFORE MESSING AROUND FURTHER WITH THE SET??? You can't have the cake and eat it too Mr. Joshi... CUSTOMER CARE is at it's best when the solution is presented keeping the customer in mind. I will keep my original Player... you can have the replacement set home delivered and the remaining 700 collected from home. Very Shoddily handled and complete erosion of faith in PHILIPS Regards-Yamini On Thu, Aug 4 at 12:23 PM, Joshi, Chetan wrote: Dear Mz Yamini, Thanks for your mail. I am keeping track of your call, and our local team is trying to assist resolution of your complaint. Your product is a 5 year old product, which was reported for NON PLAYABILITY at our service center, our service center repaired / returned product and defective spares to you. Your concern on the Sony Lens as defective component handed over to you, our teams shared that the part is genuine and used in this set by Philips. Post this there was a issue on the playability of the new repaired unit. Since unit is quite old and playability evolves over time with new formats coming in we could not conclude whether this was a issue prior to repair or cropped post repair. However to help you conclude with early solution we offered a special price DVD from current as offer to you at a nominal cost of Rs. 700/- which is besides repair cost of Rs.1400/- paid by you earlier. Our team is also not able to connect to you and is managing this communication through Mr. Raghu. Please do take time and speak to Mr. Ravindrakumar 09840855143 for any further clarifications. Look forward for your consent for this special price DVD offer for us to move further on resolution. RegardsChetan JoshiHead- Consumer Care Philips Consumer Lifestyle Philips Electronics India Limited9th Floor, DLF 9-B, DLF Cyber City, DLF Phase - 3Gurgaon, India - 122002Phone: 91 124 4606222, H/phone: 91 9810416659Philips Consumer Care Numbers - 1800 102 2929 & 0124 - 429 1111 From: Yamini Khanna [mailto: [email protected]]
Sent: Thursday, August 04 12:33 AM
To: Joshi, Chetan
Cc: Subramani, Ravindra Kumar; Chopra, Rajeev; Bose, Anjan; Menhardt, Wido
Subject: Re: FW: Hapless Customer! **urgent**
Dear Mr. Joshi, Still awaiting a a resolution and a much promised phone call from you!!! Someone from the tech team did call though to say they'd like to give us an * Exchange offer - Take the faulty set in addition to that we pay 2500 rs and take a similar model * I guess we can ALL do a math here... we paid INR 1475 for IC and Lens change, the set was picked up on the 7th, didn't work, a technician came (after i made some noise at the Innovation centre office with Mr. Karthik) and gave a service job card stating that the LENS is defective! After you email to me Ravi calls and reinforces the exchange offer without even questioning or deep diving into the issue. So what's with the Philips commitment and ethics... even further convinced that company works in cognisance with these dealers to harass customers. Please revert asap on this. Many Thanks -YaminiOn Mon, Jul 25 at 3:02 PM, Joshi, Chetan wrote: Dear Mz Yamini, Thanks for your mail, sincerely regret the inconvenience caused. I am looking into the call personally and will soon revert with suitable input on resolution of your complaint. RegardsChetan JoshiHead- Consumer Care Philips Consumer Lifestyle Philips Electronics India Limited9th Floor, DLF 9-B, DLF Cyber City, DLF Phase - 3Gurgaon, India - 122002Phone: 91 124 4606222, H/phone: 91 9810416659Philips Consumer Care Numbers - 1800 102 2929 & 0124 - 429 1111 From: Yamini Khanna [mailto: [email protected]]
Sent: Friday, July 15 9:13 AM
To: Chopra, Rajeev; Menhardt, Wido; Bose, Anjan
Cc: [email protected]; [email protected]
Subject: Re: Hapless Customer! Dear All, Second Reminder... Still awaiting a reply or a call pertaining this matter! Best Regards-Yamini9886053043On Thu, Jul 14 at 10:12 AM, Yamini Khanna wrote: Dear All, Greetings of the day! I'm aghast at the level of incompetency / indifference /corruption and dishonesty displayed at various levels of Philips India! My DVD player was sent for repair at the Philips Service Center located in DOMLUR, Bangalore, the person incharge went ahead and CHANGED the lens without checking back with me... to my Horror i was shown a SONY LENS as the defective lens installed in the player!!! The DVD Player still has " Fuzzy Logic ", when i tried to take it up with the regional offices i couldn't get past the " Broken english and High handedness of the security guards "... i had to remind myself that it wasn't the PENTAGON i was trying to reach!!! No reminders here, that when a consumer BUYS a product they are also reposing the faith in the company to deliver committedly and consistently. Who does one turn to, if one gets Fleeced by company authorised service centers and the managers are uncontactable??? Awaiting earliest resolution - Yamini KhannaOwner - Villa Camelot Bed and Breakfast www.villa-camelot.com 919886053043
The information contained in this message may be confidential and legally protected under applicable law. The message is intended solely for the addressee (s). If you are not the intended recipient, you are hereby notified that any use, forwarding, dissemination, or reproduction of this message is strictly prohibited and may be unlawful. If you are not the intended recipient, please contact the sender by return e-mail and destroy all copies of the original message.
-- Yamini KhannaOwner - Villa Camelot Bed and Breakfast www.villa-camelot.com 919886053043
-- Yamini KhannaOwner - Villa Camelot Bed and Breakfast www.villa-camelot.com 919886053043
Reply Reply to all Forward
Yamini KhannaDear Mr. Joshi, I fathom you aren't reading my emails carefully... i don't...
Aug 5 (1 day ago)
Yamini KhannaLoading... Aug 5 (1 day ago)
Reply |Yamini Khanna to Chetan, Ravindra, anjan.bose, wido.menhardt, rajeev.chopra
show details Aug 5 (1 day ago)
fromYamini Khanna [email protected]
to"Joshi, Chetan",
"Subramani, Ravindra Kumar",
[email protected],
[email protected],
[email protected]
dateFri, Aug 5 at 12:07 PM
subjectRe: FW: Hapless Customer! **urgent**
mailed-bygmail.com
hide details Aug 5 (1 day ago)
Dear Mr. Joshi,
I fathom you aren't reading my emails carefully... i don't see a resolution here unless a new set is delivered and i get to keep the old one for the angst i have gone though...
Cheers-
Yamini
- Show quoted text -
On Fri, Aug 5 at 11:52 AM, Joshi, Chetan wrote:
Dear Mz. Khanna, Thanks for your mail. Will arrange a home delivery of the product as advised by you. Slight clarification the offer is to replace your product. Please handover the old set against replacement product and differential payment to the bearer. RegardsChetan Joshi From: Yamini Khanna [mailto: [email protected]]
Sent: Friday, August 05 11:12 AM
To: Joshi, Chetan
Cc: Menhardt, Wido; Subramani, Ravindra Kumar; Bose, Anjan; Chopra, Rajeev; [email protected]
Subject: Re: FW: Hapless Customer! **urgent** Dear Mr. Joshi, If the meaning of " SUPPORT " is leaving a message on someone's phone at 7 PM... requesting for a call back... then for SURE Mr. Ravikumar is unable to reach me!!! Also... this appears to be a recession proof strategy... spoil a set which had 80 % playability and bring it down to 30 % playability... in the event if the customer calls out for help, present them with a buy back offer, pocket INR 2100 and the so called defective DVD player... and shove the " not so fast moving and obsolete" sets as replacement! Ingenuity at it's best, may i add! If it is as dated as you mention it to be... WHY WASN'T I INFORMED BY THE SERVICE CENTER BEFORE MESSING AROUND FURTHER WITH THE SET??? You can't have the cake and eat it too Mr. Joshi... CUSTOMER CARE is at it's best when the solution is presented keeping the customer in mind. I will keep my original Player... you can have the replacement set home delivered and the remaining 700 collected from home. Very Shoddily handled and complete erosion of faith in PHILIPS Regards-Yamini On Thu, Aug 4 at 12:23 PM, Joshi, Chetan wrote: Dear Mz Yamini, Thanks for your mail. I am keeping track of your call, and our local team is trying to assist resolution of your complaint. Your product is a 5 year old product, which was reported for NON PLAYABILITY at our service center, our service center repaired / returned product and defective spares to you. Your concern on the Sony Lens as defective component handed over to you, our teams shared that the part is genuine and used in this set by Philips. Post this there was a issue on the playability of the new repaired unit. Since unit is quite old and playability evolves over time with new formats coming in we could not conclude whether this was a issue prior to repair or cropped post repair. However to help you conclude with early solution we offered a special price DVD from current as offer to you at a nominal cost of Rs. 700/- which is besides repair cost of Rs.1400/- paid by you earlier. Our team is also not able to connect to you and is managing this communication through Mr. Raghu. Please do take time and speak to Mr. Ravindrakumar 09840855143 for any further clarifications. Look forward for your consent for this special price DVD offer for us to move further on resolution. RegardsChetan JoshiHead- Consumer Care Philips Consumer Lifestyle Philips Electronics India Limited9th Floor, DLF 9-B, DLF Cyber City, DLF Phase - 3Gurgaon, India - 122002Phone: 91 124 4606222, H/phone: 91 9810416659Philips Consumer Care Numbers - 1800 102 2929 & 0124 - 429 1111 From: Yamini Khanna [mailto: [email protected]]
Sent: Thursday, August 04 12:33 AM
To: Joshi, Chetan
Cc: Subramani, Ravindra Kumar; Chopra, Rajeev; Bose, Anjan; Menhardt, Wido
Subject: Re: FW: Hapless Customer! **urgent**
Dear Mr. Joshi, Still awaiting a a resolution and a much promised phone call from you!!! Someone from the tech team did call though to say they'd like to give us an * Exchange offer - Take the faulty set in addition to that we pay 2500 rs and take a similar model * I guess we can ALL do a math here... we paid INR 1475 for IC and Lens change, the set was picked up on the 7th, didn't work, a technician came (after i made some noise at the Innovation centre office with Mr. Karthik) and gave a service job card stating that the LENS is defective! After you email to me Ravi calls and reinforces the exchange offer without even questioning or deep diving into the issue. So what's with the Philips commitment and ethics... even further convinced that company works in cognisance with these dealers to harass customers. Please revert asap on this. Many Thanks -YaminiOn Mon, Jul 25 at 3:02 PM, Joshi, Chetan wrote: Dear Mz Yamini, Thanks for your mail, sincerely regret the inconvenience caused. I am looking into the call personally and will soon revert with suitable input on resolution of your complaint. RegardsChetan JoshiHead- Consumer Care Philips Consumer Lifestyle Philips Electronics India Limited9th Floor, DLF 9-B, DLF Cyber City, DLF Phase - 3Gurgaon, India - 122002Phone: 91 124 4606222, H/phone: 91 9810416659Philips Consumer Care Numbers - 1800 102 2929 & 0124 - 429 1111 From: Yamini Khanna [mailto: [email protected]]
Sent: Friday, July 15 9:13 AM
To: Chopra, Rajeev; Menhardt, Wido; Bose, Anjan
Cc: [email protected]; [email protected]
Subject: Re: Hapless Customer! Dear All, Second Reminder... Still awaiting a reply or a call pertaining this matter! Best Regards-Yamini9886053043On Thu, Jul 14 at 10:12 AM, Yamini Khanna wrote: Dear All, Greetings of the day! I'm aghast at the level of incompetency / indifference /corruption and dishonesty displayed at various levels of Philips India! My DVD player was sent for repair at the Philips Service Center located in DOMLUR, Bangalore, the person incharge went ahead and CHANGED the lens without checking back with me... to my Horror i was shown a SONY LENS as the defective lens installed in the player!!! The DVD Player still has " Fuzzy Logic ", when i tried to take it up with the regional offices i couldn't get past the " Broken english and High handedness of the security guards "... i had to remind myself that it wasn't the PENTAGON i was trying to reach!!! No reminders here, that when a consumer BUYS a product they are also reposing the faith in the company to deliver committedly and consistently. Who does one turn to, if one gets Fleeced by company authorised service centers and the managers are uncontactable??? Awaiting earliest resolution - Yamini
The information contained in this message may be confidential and legally protected under applicable law. The message is intended solely for the addressee (s). If you are not the intended recipient, you are hereby notified that any use, forwarding, dissemination, or reproduction of this message is strictly prohibited and may be unlawful. If you are not the intended recipient, please contact the sender by return e-mail and destroy all copies of the original message.
-- Yamini KhannaOwner - Villa Camelot Bed and Breakfast www.villa-camelot.com 919886053043
-- Yamini KhannaOwner - Villa Camelot Bed and Breakfast www.villa-camelot.com 919886053043
--
- Show quoted text -
Yamini KhannaOwner - Villa Camelot Bed and Breakfast www.villa-camelot.com 919886053043
Reply Reply to all Forward
Joshi, ChetanDear Mz. Yamini, Going through all the details of this issue raised by you an...
10:15 AM (3 hours ago)
Joshi, ChetanLoading... 10:15 AM (3 hours ago)
Reply |Joshi, Chetan to me, Ravindra, Raju
show details 10:15 AM (3 hours ago)
fromJoshi, Chetan [email protected]
toYamini Khanna
cc"Subramani, Ravindra Kumar",
"Mangalwede, Raju"
dateSat, Aug 6 at 10:15 AM
subjectRE: FW: Hapless Customer! **urgent**
Important mainly because of your interaction with messages in the conversation.
hide details 10:15 AM (3 hours ago)
Dear Mz. Yamini, Going through all the details of this issue raised by you and records. We wish to confirm that the offer proposed of issuing special price DVD player @Rs.700/- as replacement to your old DVD is the final offer from our side. Mr. Raju from our Bangalore branch will arrange delivery of DVD player at your place post your confirmation. RegardsChetan From: Yamini Khanna [mailto: [email protected]]
Sent: Friday, August 05 12:08 PM
To: Joshi, Chetan; Subramani, Ravindra Kumar; Bose, Anjan; Menhardt, Wido; Chopra, Rajeev
- Show quoted text -
Subject: Re: FW: Hapless Customer! **urgent**
- Show quoted text -
Dear Mr. Joshi, I fathom you aren't reading my emails carefully... i don't see a resolution here unless a new set is delivered and i get to keep the old one for the angst i have gone though... Cheers-Yamini
On Fri, Aug 5 at 11:52 AM, Joshi, Chetan wrote: Dear Mz. Khanna, Thanks for your mail. Will arrange a home delivery of the product as advised by you. Slight clarification the offer is to replace your product. Please handover the old set against replacement product and differential payment to the bearer. RegardsChetan Joshi From: Yamini Khanna [mailto: [email protected]]
Sent: Friday, August 05 11:12 AM
To: Joshi, Chetan
Cc: Menhardt, Wido; Subramani, Ravindra Kumar; Bose, Anjan; Chopra, Rajeev; [email protected]
Subject: Re: FW: Hapless Customer! **urgent** Dear Mr. Joshi, If the meaning of " SUPPORT " is leaving a message on someone's phone at 7 PM... requesting for a call back... then for SURE Mr. Ravikumar is unable to reach me!!! Also... this appears to be a recession proof strategy... spoil a set which had 80 % playability and bring it down to 30 % playability... in the event if the customer calls out for help, present them with a buy back offer, pocket INR 2100 and the so called defective DVD player... and shove the " not so fast moving and obsolete" sets as replacement! Ingenuity at it's best, may i add! If it is as dated as you mention it to be... WHY WASN'T I INFORMED BY THE SERVICE CENTER BEFORE MESSING AROUND FURTHER WITH THE SET??? You can't have the cake and eat it too Mr. Joshi... CUSTOMER CARE is at it's best when the solution is presented keeping the customer in mind. I will keep my original Player... you can have the replacement set home delivered and the remaining 700 collected from home. Very Shoddily handled and complete erosion of faith in PHILIPS Regards-Yamini On Thu, Aug 4 at 12:23 PM, Joshi, Chetan wrote: Dear Mz Yamini, Thanks for your mail. I am keeping track of your call, and our local team is trying to assist resolution of your complaint. Your product is a 5 year old product, which was reported for NON PLAYABILITY at our service center, our service center repaired / returned product and defective spares to you. Your concern on the Sony Lens as defective component handed over to you, our teams shared that the part is genuine and used in this set by Philips. Post this there was a issue on the playability of the new repaired unit. Since unit is quite old and playability evolves over time with new formats coming in we could not conclude whether this was a issue prior to repair or cropped post repair. However to help you conclude with early solution we offered a special price DVD from current as offer to you at a nominal cost of Rs. 700/- which is besides repair cost of Rs.1400/- paid by you earlier. Our team is also not able to connect to you and is managing this communication through Mr. Raghu. Please do take time and speak to Mr. Ravindrakumar 09840855143 for any further clarifications. Look forward for your consent for this special price DVD offer for us to move further on resolution. RegardsChetan JoshiHead- Consumer Care Philips Consumer Lifestyle Philips Electronics India Limited9th Floor, DLF 9-B, DLF Cyber City, DLF Phase - 3Gurgaon, India - 122002Phone: 91 124 4606222, H/phone: 91 9810416659Philips Consumer Care Numbers - 1800 102 2929 & 0124 - 429 1111 From: Yamini Khanna [mailto: [email protected]]
Sent: Thursday, August 04 12:33 AM
To: Joshi, Chetan
Cc: Subramani, Ravindra Kumar; Chopra, Rajeev; Bose, Anjan; Menhardt, Wido
Subject: Re: FW: Hapless Customer! **urgent**
Dear Mr. Joshi
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