To
1. M/s Raj Vehicles Private Limited,
Through its Managing Director,
Hira Bag, Rajpura Road,
Patiala.
2. The In-charge,
Area Office,
Mahindra & Mahindra Ltd,
SCO No. 17, Sector 26-D,
Madhya Marg,
Chandigarh-160019
3. M/s Goel Motors (P) Ltd.,
Through its General Manager,
Plot No. B-55, Phase VI,
Industrial Area, Opp. Verka Milk Plant,
Mohali (Punjab)
Sub: Manufacturing defect of Mahindra Scorpio VLX Serial No. B2B23006 with Engine No. HAB4B12245, Chassis No. MAITA4HANB2B23006 purchased vide Invoice No. BMPL/0027/11-12 dated 06.04.2011.
Sir,
Your kind attention is drawn to the above subject and I hereby place the following for your consideration.
1.The above mentioned Mahindra vehicle was purchased by the undersigned on 06.04.2011 from addressee No. 1 against payment of Rs. 10, 21, 688/-. In fact the undersigned was lured to purchase this vehicle on account of wide publicity made by the addressee No.2 on behalf of M/s Mahindra & Mahindra Limited with regard to the finance facility, quality and functioning of the vehicle as claimed by them.
2. That after delivery of the vehicle, the undersigned got the same registered with the Registration Authority at SAS Nagar, Mohali by spending requisite amount. Besides that the Insurance was also got done on payment of huge premium of Rs. 26, 597/- to the Insurance Company. The accessories were also got affixed against payment of huge amount with an intention to use the vehicle for personal purpose only.
3. That during the careful use and driving of vehicle after purchase, the undersigned took the same to M/s Goel Motors (P) Ltd, Mohali, addressee No. 3 for first service as per the schedule given in the booklet. While entering the premises some check engine light was noticed in the cluster meter and the same was brought immediately to the notice of Service Advisor/Engineer of addressee No. 3, who had accepted the vehicle for first service. The vehicle was attended to by one Mr. Rohit Bhalla, Service Advisor of addressee No. 3 who after undertaking all the requisite tests, observed and found that there was noise in the engine and finally concluded that there was manufacturing defect in the same. The addressee No. 3 however retained the vehicle for further check up by the Company Engineer likely to visit the workshop in the near future.
4. That on account of Deepawali and other important festivals the undersigned did not visit the addressee no. 3 but talked to their Service Engineers and others over telephone and advised them to get him the refund of entire value of the vehicle along with other expenses incurred by him but to no avail.
5. That now the vehicle is stationed in the premises of addressee no. 3 since 24.10.2011 and no call has been received from the above named addressees No. 1 to 3 with regard to the final check up by the Company Engineer and refund of the value of the vehicle to the undersigned. The manufacturing defect in such a high value vehicle is simply an unfair trade practice and deficiency on the part of the addresses No. 1 & 2.
You are hereby requested to please arrange to refund a sum of Rs. 10, 21, 688/- along with the Registration charges, the charges incurred for Insurance of the vehicle and other payments made by the undersigned towards affixation of accessories etc in the vehicle within seven days from the receipt of this letter otherwise I will be forced to approach the consumer court for the redressal of my complaint.
Thanking you,
Yours faithfully,
Dated: -11
(Sukhpreet Singh)
s/o Farmesh Singh
r/o House No. 1650,
Phase V, Mohali.
M.No.91-9888188883
91- 9814067650
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