Sir, I have purchage tvs flame motorcycle on 11th Oct from Aparajita tvs motor Raigarh, Chattisgarh. From very begining handle sound and milage problem start. But they fails to achive the milestone. Since last nine month I have gone several times and wrote letter to Aparajita tvs, Tvs Area engineer and TVS Area manager regarding the problem. But everytime assured to rectify the problem but unable to slove it.
Due to unavailable of spare parts for month long the motorocyle is shutdown.
I wrote letter on19th Jan after that tvs engineer sidharth walde came to short out the problem which take three day in workshop, but achivement is zero. In the last five months i have visited several time to workshop but due to spare parts and due to unvailabity of engineers problem lingering.
On 9th july the tvs engineers Navin sing came and check the bike. Then i give him a letter to change my bike. He told me that they will only repaire which take 10 to 15 day more for waiting spare parts.
In the last nine month i drive the motorcycle avaragely 4month and remaing days are shutdown for problem.
I write letter to change the motorcyle but they refused.
So give suitable suggestion for which i can comansation for my bike and wasting my valueable time.
Regards
Amar Ku Pradhan
(Ahil Niket, Bangala pada, Chakradhar Nagar Raigarh)
M No:9752094689
email ID- [email protected]
Detail specification of Tvs Flame SR 125
Model: TVS FLAME SR 125
Engine No: OFSK91089353
Frame No: MD6258F6691K89032
Colour: Black
Purchase: Cash purchase from Aprajeta Tvs Show room
Purchase Date : 11th Oct
Reg No: CG 13K 2606
fromAmar Pradhan
to
[email protected]
[email protected]
dateFri, Jul 9 at 9:35 PM
subjectReplacement of tvs flame
mailed-bygmail.com
hide details 9:35 PM (15 hours ago)
1)
To,
The Area Manager
TVS MOTOR
Kind attention: Rohit Agarwal
Subject: Regarding long term defective problem of newly TVS Flame125 SR.
Dear Sir,
As per disscussion with you regarding the defective problem of my tvs flame i like to focus on previous incedent happened with me. I have wrote a letter regarding the defective problem on 19th Jan to Aparajta Motor, Area engineer Sidharth walde, and area manager Rajesh Rawat kar. After telephonic discussion with Mr Rajesh Rawatkar and a written reply n 21th Jan on mail I deliver the tvs flame for further repaireing to Mr. Sidharth Walde. He experiment two days but fails to slove the problem. After that lot of handle part is changed which tookd five months and more then 20 time I have visited the serviceing statation for repairing and waiting for the consultant engineers/Spare parts, but fails to achive my satisfaction.
Some major problem:
1) Spare parts of tvs flame SR 125 are not available at the dealer point. It took 2 to 3 three months to deliver and some parts are still not deliver since last 6 month. For which the motorcycle is paralised for that period. All the problem never be acceptd at any cost.
By purchaseing approximate Rs55000 motorcycle i spent more valueable time and mental tension worth approximte Rs 60000.00
So Since nine month i am suffering Mentally/ physically and financially due to repair this vehicles with wasteing my valueable time. So kindly replace my TV flame SR 125 with other new one.
As per your request I am attache the previous latter copy and reply letter of Mr Rajesh Rawatkar.
Regards
Amar Ku Pradhan
(Ahil Niket, Bangala pada, Chakradhar Nagar Raigarh)
M No:9752094689
Detail specification of Tvs Flame SR 125
Model: TVS FLAME SR 125
Engine No: OFSK91089353
Frame No: MD6258F6691K89032
Colour: Black
Purchase: Cash purchase from Aprajeta Tvs Show room
Purchase Date : 11th Oct
Reg No: CG 13K 2606
Copy to: Aparajita Tvs motor
Area Engineer (Navin singh)
2) fromAmar Pradhan
[email protected]
dateTue, Jan 19 at 10:11 PM
[email protected]
mailed-bygmail.com
hide details Jan 19
date: 19.01/10
To,
The Area Manager
TVS MOTOR
Kind attention: Rajesh Rewatkar
Subject: Replacement of newly defective TVS Flame125 SR with new One.
Dear Sir,
I Sri Amar Kumar Pradhan staying at Raigarh purchase a new TVS flame SR 125 on 11th Oct 09 from the show room of Tvs M/s Aparajita Tvs. I after drive the motorcycle I report the handle problem to the manager Mr. Omprakash he assured to rectify the problem after two day due to full rush at service center. After two day (14th oct) the handle sound increase and shown the problem to the manager he tight the handle. The same problem again repeat and same treatment done at the service center (16th Oct) (again tight the handle).
On 25th Oct I have gone for 1st service and report on job card.
1) Handle sound Problem
2) Petrol leak from carburetor
3) Mileage problem (30km/ ltr)
4) Sound problem from Engines)
None of the above problem is solve i) Handle problem is not solved (due to time factor)
ii) Petrol problem is not solved (Not available of carburetor Seal)
iii) Mileage problem remain unchanged
On 1st Nov I gone to service center for the handle problem they have changed balls.
And the same problem repeat again and the hammering sound coming from the handle on bum and on pout hole.
On 8th Nov I gone to service center for same handle problem and gave the bike to Service Manager Mr Omprakash. He told me it will require some time to properly diagnostic the problem by the TVS Engineer.
On 11th Nov they called me to inspect the vehicle. I have gone to service center and found the same problem. And talk to the TVs engineer he told me that they will replace total handle set with new one and it will take time.
On 16th Nov I have gone to service center to collect the bike. After drive one day the problem of sound increase similarly as before. But this time the suspension suckers are not work properly and stress hammer impact developed on chest.
On 17th Nov I have gone to service center and report the problem. Mr Omprakash Manager Service told me that they will talk to the service engineer regarding problem.
In between on month has crossed without any response. Whenever I make a phone call to Mr Ompraksh he replay that he trying contact to the Service Engineer of TVS but fail.
The problem seems like mystery one for which no such specific response and answer yet to receive for customer satisfaction and Gradually I am loosing my faith and confidence on TVs motor.
I have written a letter on above matter to MD MR Agarwal of Aparajita tvs on 30th Dec and waiting for the batter treatment from your side. But non of your engineer is looking in to the matter.
So I really frustrated with my TVs flame which is hospitalized more then 10 time for repaired with experimental operation goes 100times like a manufacture defective vehicles. So I Mentally worried and physically harassed and financially suffered a lot due to repair this vehicles with wasteing my valueable time. So kindly replace my TV flame SR 125 with brand new one.
- Show quoted text -
Regards
Amar Ku Pradhan
(Ahil Niket, Bangala pada, Chakradhar Nagar Raigarh)
M No:9752094689
Detail specification of Tvs Flame SR 125
Model: TVS FLAME SR 125
Engine No: OFSK91089353
Frame No: MD6258F6691K89032
Colour: Black
Purchase: Cash purchase from Aprajeta Tvs Show room
Purchase Date : 11th Oct
Reg No: CG 13K 2606
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