Dear Team,
I am using a Maruthi swift Diesel for the past 3.5 years.actually last june i had changed my four tyres and purchased appolo accelere 195/60R 15 from one of the leading Dealer (global tyres, kundannur) in Cochin. Actually after 1 month period the new tyre got blasted when i was travelling wth my wife and kid at 9.30 night tfrom calicut to cochin and me and my family narrowly escaped from an accident also.
I have visited the same dealer to raise the complaint for this but they were not interested to listern my problem.they were very much interested to replace the tyre at the earliest. As i am very much need for the vehicle at the eariest and i was not in a position for an argument.i was compelled to pay RS4350 for them.(they might be claimd the same).
Dear Sir,
i would like to understand some factors from you that
1) On what basis are you giving guarntee to the tyres?
2) why the dealerships are not relacing the tyre as the new tyre had been purchased only one month back.
3) who will answer that something happened to my family because such a low quality tyres?
4) why the dealerships are not listerning about customer complaits rather than they are looking for some profit making out of it?
5) why the tyre has blasted within one month after the purchese?
6) Why the dealers are taking money from the customer for again purchase a new tyre instead of understd him the problems and proceedure?
if such things are happening to a customer like me, how can i refer my friends & relatives to purchase appolo tyres.
If you can solve this things for a customer then this will be more helpful for others also..
hope you could have solve the problem within a short span of time...
Regrds
wilfred george
Cochin
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