I had ordered a D&G WATCH Dark Knight on 13/11.
My ORDER NO. is 107764.
Delivered in end of November.
The product delivered is defected. The time goes back within a span of few days of wearing it.
I had called up their helpline to convey the above but one of the assistants told me to go to Emporio Mall, Vasant Kunj.
He said that there is a D&G store there and they have the invoice of the watch.
They will repair or replace it. I went there and it came as a surprise to me that there is no D&G store in Delhi at all.
I called up the help line there and then and spoke to 3 different assistants. They told me to go home and look on the net for a D&G service center in Delhi.
Well, there is none! THERE IS NO D&G SERVICE CENTER IN INDIA!!
I've been calling up the support line since the past 4 months regarding the same issue but still in vain.
Three days back, one of the assistants named Rajni told me that there was NO RECORD of the complaints made by me.
I am very angry about all this now. She told me to write a mail. I did write one. I wrote the whole story one more time. The next day i got a reply that please visit the D&G service center with the invoice. I replied back saying that there is NONE!!!
Again, i tried once more and dialed their helpline. Told the story again. I was kept on hold for 20 mins. I asked the assistant to forward the call to his manager. He din't. They said that the watch was delivered a long time back and now nothing can be done by their side. Well, my question is that if you do not listen to the complaints made since so long then the watch is bound to get older. Yet again I've been asked to call up tomorrow and they will give me the details of the D&G service centre. I'M SURE NOTHING WILL HAPPEN! BECAUSE THERE IS NO SERVICE CENTER!!!
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