Fashion & You is the most unprofessional online portal I dealt with. It has the most poor after sales-service for the customers
My complain is regarding 2 incorrect orders delivered to me in Jan - 1 women shoes-catwalk (order no – 173064) & 1 men shoes-blue kites (order no -218038). The day these product were delivered (1 month delay in the delivery) I had called up the customer support number informing them that the incorrect product was delivered to me. They assured me that the order will be picked up with 72 hours and the cash would be re-funded. This has not happened yet despite making at least a dozen calls and explaining the same problem to various executives who answer the call
My main grouse is the attitude of the executives & floor supervisors that I have spoken with all this time. Apparently, the company policy does not allow the executives to give out their full names (Joy, Priyanka, Abhishek, Tarun – naming a few people whom I recollect speaking with) so that you can never get hold of them again. Also the executives are not authorized to allow the customer to speak with people at the managerial level (I’m surprised as normally managers in such firms are employed to help their customers). It is a shame that the customer who is paying you for the goods he/she purchases is not considered worthy of speaking to when there is an issue. This is the most unethical practice a company can ever follow.
Fashion & You claims to keep a record of the conversations their executives have with the customers for any complains – I defy anyone from the management team if they are reading this to go back and check the history of this case – how many times we called, what tall claims your executives made, what reasons they provided for not disclosing their names, not passing the line to the managers – you would probably be ashamed to know how your customers are being harassed. The last person I spoke to was Tarun (supposed floor supervisor) who assured me that he will get back to me with a solution in 2-3 hours and as expected that never happened – and I have lost hopes of hearing back from them anyways
I post this complain to make people aware of the unprofessional ways in which this online portal is operating – since its online you would not be able to catch hold of anybody to redress your complains. Please be extremely careful while making purchases from this site
Lastly – if anyone from F&Y is indeed caring to read this complain, please go back and train your executives better and learn how to address a customer’s complain genuinely
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