Hello,
Order No 1991253
I have been a customer of fashion and you for over a year now. Till today I have spent a considerable amount in purchasing products from their site. My experience was mixed. Not fully satisfied but not very bad as well. But my recent experience with them has taught me a lesson not to trust them any more. On June 7th I tried to place an order in their site in with my net banking. After the required steps when i was redirected to F&U site the message came that the transaction failed. But the stipulated amount was debited from my bank account. I in fact got a regular message from ccavenue that if the amount is debited it will be again credited to my account in two days. But till today I have not received any refund. I have tried to contact F&Y support several times but I never got any prompt or satisfactory reply from then. First they asked me to send my bank statement which I did and which clearly showed the debited amount with account number and date. After that I did not hear from them for three days. When again I mailed them I was informed that they are looking at the matter. Still I waited and got nothing. With repeated mails they told me that they checked and and found that they did not receive the money. I contacted SBI, my bank and was told that they amount was debited and has gone to the mentioned account, i, e. F&Y account. I have been repeatedly mailing F& Y to provide me with more information regarding where my money is or to provide me with a formal letter that they have not received the money so that I can take up the matter with the concerned authorities. Now they are absolutely silent and wont answer to my mails.
Now my questions are:
1. Is this the professional attitude with which they are running their business?
2. Don't they have any responsibility towards their customers?
3. When the bank statement is clearly showing that the money has been credited to their account then how can they just write one line reply that they did not receive it. That means State Bank of India is misleading?
4. Why cant they come up with replies on their own? Why do I have to keep on sending mails after mails in order to get a reply?
5.After this experience why will I shop with them any more?
6. Do they really want to refund the money or not
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