My name is Aruna. I have shopped on the website fashionandyou.com. The maximum timescale for the delivery of products as specified on their website is 3-4 weeks.
I have placed 18 orders (61 items) till date, and only 4 of these orders (10 items) have been dispatched/delivered. I have 14 orders (51 items) that are pending. 6 of these orders are now way past the 4 week delivery promise. I have called the “customer service” centre atleast 10 to 12 times since 11th April, only to be told that my orders will be dispatched in 24 to 72 hours time. Many such 24 hours have come and gone since. I was promised a call back on 18th April, that I never received. I was told the a supervisor from there will call me on 20th April, but that call never came as well. I was put on hold for 29 mins because I asked to speak with the supervisor/manager. I disconnected the call because this is an STD call and the rep that put me on hold never returned even after 29 mins. I really don’t know what to do or who to seek help from. They promise to investigate and call back, but never do. And these several STD calls that I am having to make are not helping me either. I have had an absolute ‘nightmare’ of a service (or the lack of that) from the customer service dept to say the least. I am in desperate need of some help from some one that knows what is going on with my orders. I am writing to you not knowing where else to look for help. My orders are worth over 50k.
Some of my order numbers are:
289652
291227
295952
303593
311289
310837
Thank you in advance.
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