NEVER delivered items, bad service
I placed an order in April with these fools. Their website is tattooed all over the place that they ship in 10-20 days. With that said, I realized that I would need to give them appropriate measurements and enough time to make it perfect. I was paying top dollar for what I wanted and they promised me time and time again that I would get exactly what I want.
When I was just shopping and emailing them to get more information, they were VERY helpful and responsive. A month after I paid and ordered my outfit, I had not heard from them. I informed them I would need the dress by the end of June. They promised me over and over that I would get it by June 21st. Then it never came. No emails no calls no correspondence. So, I emailed them. Again, no response. I called. Their phones were turned off. They never answer.
Two weeks before my wedding, and about 50 emails later (all my emails), they informed me that they got an oil stain on my dress from the sewing machine and their quality control department would not let it ship. They informed me that they are making another and working around the clock and that I would get it by the end of JULY. Now, I'm ticked off and very upset. I proceeded to post comments on their YouTube channel to inform others NOT to purchase from them. They blocked me as a user and can no longer post for other consumers.
I emailed them last week to let them know they missed my engagement date and my wedding date. I need the outfit for my sisters wedding and now, they will miss that too. I am left to purchase a dress twice the amount that I paid them. Now I am out of a dress, money, time, and a lot of efforts to get this dress to me in ample time. I believe four months is ENOUGH time to fix a problem and send it to me, especially when they kept promising me and not telling me what was going on. If you read their emails you will think it's a joke. Their emails are about three words long with information useful to a deaf cow (if that).
I am disappointed and very upset. I was left without an outfit on my WEDDING DAY. I had a lot of faith in what they said. The night before the wedding, I had to go shopping. And now, before my sisters wedding.
I'd love to see what these idiots have to say in rebuttal to my complaint. I have every email from them. It's ridiculous.
My only advice to anyone is DO NOT PURCHASE from FiguraFashion. UtsavSarees has been nothing but a walk in the park. They ship on time as advertised, they send perfection, they respond to emails within 12 hours and they answered every single one of my phone calls. Figura Fashion should be, and will be sued.
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