I have been a big bazar customer for last three years. I was feeling happy that at last we have some reliable service even from some Indian company. I must also include the claim of its ethics by its founder how much they have done in India.
Its a new pathetic experience from Big Bazar marketing. I had bought a cloth on buy one- get one offer. But unfortunately, the size was smaller than what we should have taken. So, we went back to the outlet for replacement of that stuff, they completely denied that they had ever had any offer like that on that stuff. First billing executive came out as saying that he had not made bill for the second piece of that stuff. When we shown him the stuff and its tags, he became silent. Then his manager came out to tell us that there was no mention of that stuff on our bill. On asking then about how come it went out of your counter... he made himself busy with something else. Lastly he asked his customer desk that there is no need of changing the second item, only the item that is shown on bill can be exchanged. Then, he was in no mood to answer any query and went out. We are simply amazed to see the quickness and irresponsible behavior to wind up any complains.
It was not the first time that it happened with us. On previous occasion, we had bought a crockery item. It was billed properly, but was not in our package when we opened our packets at home. When we asked the customer desk regarding the same, the reply was complete non-acceptance. They were not ready to accept that they could do anything like that.
We know that these kinds of tricks are common in cheap markets. Are they competing for the same? I would like to ask Mr. Biyani... It was already happening in India, what have you done special in it?
Our neighbor stores are more honest than your people... at least they accept (and sometimes wait for us to come back for the thing). I have situations, when they returned my money after two days, when I mistakenly given them five hundred rupee note in place of hundred one.
Sorry to say, you are making way to nowhere.
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