Hi,
This is Sivasankar from Chennai working with a Leading IT company. I am an IFB Customer as well...
I got an issue with my Washing M/c (ELENA Model) and raised a complaint thru Call center and a Service center guy came on 26th and he said a component need to be changed and we asked him to change it immediately. As he doesn't have that spare he told us that he will change it on next day (27th Dec). But he didn't turn up on 27th..we guess as it was sunday he can't able to make it..but from next day (Monday)..I made several calls to customer care (IFB) and Chennai (Velachery Area) Service center, but I didn't any proper response from both... I got irritated by Service center people.
Since from Monday I made more than 50 calls to Service center but and 15 calls to customer care... No use at all.
I was getting the responses like..
> Service engineer will reach in another 1 hr... by today... It was continued for 3 days.
even I got responses like .."we already sent the Service engineer but his mobile is swithched off"..
I got the Service Center Manager number..when i was trying to talk..he was not even ready to listen the customer's complaint/problem and atlast he said everything will be done by that day... but again i din't any update...
Atlast after making 100's of calls One executive came to my house and he was asking what is the complaint? :-) and again as he didn't bring the required spare..again it is not resolved...(Wednesday night 30th Dec). I hope atleast by tomorrow it will be done..but not sure.
I am composing this mail by 11:30 PM ..think How much I (customer) got irritated...
I really don't understand why IFB need to have a call center..and So many service center to provide such a poo... or service. Now I felt I could have asked a road side Washing machine repair shop.
Atleast from you I need a proper response... or just lemme know IFB's Sales Team or Marketing team mail id. Let them know abt their service which they are providing to the customers.
Thanx
Siva.
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