A copy of email to Bata India Ltd:
I the undersigned have purchased from your mentioned Store a Hush Puppies Shoe on 18-11.Copy of Bill attached for your ref. (Bill No.17518 dated 18-11)
I had visited your Shop in 25th February (Sunday) to show the Shoe with a Complaint pertaining to Soles of the both the Shoes have cracked and wanted immediate replacement / repair as per your Company procedure for the same
I was surprised i was told to come on Wednesday (28-02) since Audit was going on. The Concerned person Mr. Roy was mis-behaving with me Ordering me that once it was told to come on Wednesday we should come on that date. It was pointed to me that some favor is being done on the me for replacement / repair as per procedure.
I was told that i could do whatever I can, for the complaint, go to the police or whatever can be done by me but he would not budge over immediate redressal to my Complaint.
Sir, my query is if New Sales is possible in the Stores during Audit, why complaint redressal is not possible during Audits..Also it can seen that the Present New Customer’s are assured of immediate guarantee upon fresh Sales, which is misleading the Customer as if the same Customer returning the next day after making complete payment will have to wait till 3-4 days as some Audit is going on.
As written above want to register Strong Protest Complaint, which clearly shows that the Customer is being taken for granted after completion of the Sale. We request you to look into the matter and provide us immediate replacement (free of Cost) as early as possible.
I am also taking this matter to the Consumer forum as the above case looks to be a Prima-Facie case of cheating and harassment to the Customer who has to keep following up and visit again and again to your premise in spite of paying Rs.1, 911/- (after Share-holders discount) as per the Bill attached.
Awaiting your positive and early redressal of the above complaint. My complete contact details as below.
Suggest all others do not buy buy Bata products!
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