From: Hemant Chugh
To: Customer Service
Sent: Wednesday, 28 January 7:27:51 PM
Subject: Re: Bata contact: Quality problem not resolved- NC/0301002
Dear Sir,
Please be informed that I had been to the Bata Stores and the store was not informed of the developments which undertook between us thru correspondance. Also the store incharge refused to entertain the proceedings as forwarded by you in my mail box.
The store incharge then called up Mr. Ravi Singh, DM Lucknow Bata India for the area and the matter was put forward for his perusal with the total written communication I had with you and your replies. He was also convinced that as per the confirmation given by you I am entitled for a 50% deduction on the fresh purchase as communicated.
I had given the total details of the purchases and the values, and even your first communication states that you have allowed (to offer you a 50% replacement on your next purchase. (Please note that the replacement value of next purchase will be equal to the current MRP of the similar article as mentioned in your last cash memo).
also when requested for a clarification and quantification of the value I had put forwardcwas replied as follows
(We would like to state that you will get 50% replacement on the current MRP of your Hush Puppies shoes.)
So in this case I would like to have a clear and early settlement of the issue as the issue is putting me under repeated agony and I am loosing time for most unproductive issues. I had wasted around three hours at the stores without any settlement and keeping you informed that to prevent the painful wearing of the damaged shoe which I brought on 09-10-08/1/0025 03454 item no 8244048 Mocassi for Rs.1399 and got repaired unsuccessfully, I have even purchased a fresh pair of Shoes from the same stores paying the full value of the item vide Cash Memo No: 28-01-09/1/0011 03454 for Rs.2499.00 item no: 8246994 HUSHPUP.
Please look into the settlement at the earliest so as to keep your words as communicated.
Looking forward for a early settlement.
Regards
H.K.Chugh
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From: Customer Service
To: Hemant Chugh
Sent: Friday, 16 January 10:54:39 AM
Subject: RE: Bata contact: Quality problem not resolved- NC/0301002
Dear Mr. Hemant Kumar Chugh,
We would like to state that you will get 50% replacement on the current MRP of your Hush Puppies shoes.
Regards,
Customer Service s Dept.
Bata India Ltd.
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From: Hemant Chugh [mailto: [email protected]]
Sent: Tuesday, January 06 12:40 PM
To: Customer Service
Subject: Re: Bata contact: Quality problem not resolved- NC/0301002
Dear Sir,
Please quantify the details of the replacement I will be offered. Say if Igo for a purchase of a Shoe for 1700 or equivalent or a Hush Puppy pair.
Regards
H.K.Chugh
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From: Customer Service
To: Hemant Chugh
Sent: Tuesday, 6 January 12:25:21 PM
Subject: RE: Bata contact: Quality problem not resolved- NC/0301002
Dear Mr. Hemant Kumar Chugh,
We are in receipt of your feedback received on 6th January.
We would like to state that all BATA products are carefully designed and meticulously manufactured to ensure comfortable and durable wear for our customers. All products are subject to the strictest quality standards.
We also recognize the fact that customers may face issues post purchase and have a detailed warranty policy to cover such incidences. Our policy extends till the 75th day after purchase as we believe that this duration provides adequate time for the customer to use and assess our products.
The policy guidelines covering the replacement are as under:
Up to 15th day - 100% replacement
16th to 30th day - 75% replacement
31st to 60th Day - 50% replacement
61st till 75th Day - 25% replacement
We would request you to please visit our KANPUR ROAD ALAMBAGH LUCKNOW Store and contact the store manager Mr. Sachin. He has been apprised of the situation and has been told to offer you a 50% replacement on your next purchase. (Please note that the replacement value of next purchase will be equal to the current MRP of the similar article as mentioned in your last cash memo).
We would request you to please carry a printout of this mail when you next visit the store.
Regards,
Customer Service s Dept.
Bata India Ltd.
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From: Hemant Chugh [mailto: [email protected]]
Sent: Tuesday, January 06 11:55 AM
To: Customer Service
Subject: Re: Bata contact: Quality problem not resolved- NC/0301002
Dear sir,
The Name and the address of the store from where I had purchased & got the servicing is
Bata India Limited
Bata Shoe Store Alambagh
Lucknow
Ph: 05224021534
The repair slip no is not with me but It is in the maintaince record log book at the store dated 11th Dec in the name of Hemant Kumar Chugh.
Please look into the same and get the issue attended at the earliest.
Regards
H.K.Chugh
Further to my mail informing you the address of the store, Please be informed that the repair reciept number is 949 dated 11th December'2008. It was attened free but had only changed the in sole but the damaged base has not been attended to, which is causing problem for damaging the socks and being unconfortable to wear and walk properly for long.
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From: Customer Service
To: "[email protected]"
Sent: Tuesday, 6 January 11:33:10 AM
Subject: RE: Bata contact: Quality problem not resolved- NC/0301002
Dear Mr. Hemant Kumar Chugh,
We are in receipt of your feedback dated 3rd January.
We are deeply concerned with your feedback on the quality of our products and would request you to please provide us the following details to enable us to investigate the issue at the earliest -
1. Name and address of the store from where the purchase was made.
2. Repair slip no.
The details that you provide us will help us take up the issue with the relevant teams.
We would like to assure you that Bata stands committed towards delivering quality products to its customers..
Regards,
Customers Service Dept.
Bata India Limited.
&--Original Message&--
From: [email protected] [mailto: [email protected]]
Sent: Saturday, January 03 11:36 AM
To: Customer Service
Subject: Bata contact: Quality problem not resolved
Name: Hemant Kumar Chugh
E-mail: [email protected]
Address: J 408/7, Indralok Colony, Krishna Nagar
Zip: 226023
City: Lucknow
Message:
Purchased shoe vide cash memo no.09-10-08/1/0025 03454 item no 8244048 Mocassi for Rs.1399.
Got qc issue as the inner bse got damaged spoiling the socks even the new pairs. The repair done was just change of the insole dated 11/12 taken the delivery on 1st Jan'09 to finf the problem persisting as such. the base of the insole which was damaged has not been touched so after wearing the same the foot is pressed down because of the damaged base spoiling the socks again and making uncomfortable wearing of the shoes.
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