Dear Sir,
I, Mrs Kanchan Malhotra travelled from New Delhi/Mumbai on 19 April 10 in Indigo Flt 6E187 Dep 05:45 pm Seat No. 5A. My samsonite checkin Bag on delivery was found totally drenched, lock was missing and and was ripped off. Immediately, I brought to notice of Ms Carol (who was on duty at the belt) and opened in front her and showed her the contents. All the clothes were fully drenched and my expensive sarees n suits were colour bleeted n totally damaged, due to no fault of mine. Carol was very rude n said it was not our fault n responsility. On my repeated request she spoke to Indigo Manager, Mr. Umesh, to come and attend to my grevience but he lied and made me go to the departure to meet him. Airport security helped me and saw the state of my bag and allowed me to go to departure. Mr Umesh kept me waiting for and hour but never showed up. I then met the duty officer Mr Mehorhosh who sarcastically and indifferently told me to go to the Police Stn. But the security officer in turn advised i should meet the Airport Manager. He heard me out very nicely and summoned Mr. Mehorhosh. They discussed my case, saw the state of damaged clothes n bag and requested him to compensate me but Mr Mehorhosh refused any resposibility. In conclusion, I earnestly expect that being a responsible Airline, and due to no fault of mine, I have been made to suffer mental agony and financial loss of expensive clothes. And had to bear the rudeness of your staff. Im sorry to say, that I have been travelling domestic/international but have never experienced such behavior and irresponsibility. Once the bag is checkedin its surely the Airlines responsibility? I expect proper compensation and favorable response immediately.
Kindly forward this letter also to Mr. Rahul Bhatia (CEO/Indigo) for his knowledge.
Thanking you,
Mrs Kanchan Malhotra
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