Shop No -421, 27 Th Main, Sector 1, Hsr Layout
There is no sense of customer service after selling bad quality shoes.
Manager Anil Choudhary is very illmannered. At 10:45 AM when I went with the complaint of full sole coming out of Senorita (k-345-02) after hardly wearing 10 times, he said that shop has not officailly opened and I should come back after few hours.
He said he cannot take the shoe now. He did not care for the customer's problem and in a large city like bangalore, he is asking to come after 2-3 hours with the shoe.
Who will pay the fuel cost and mental harassment?
The shoe broke when I was enetring a meeting. I had to get it fixed with a local cobbler.
Anil chaudhary (Liberty's manager) is asking me that why I got it fixed by a local cobbler.
SHould I go in the meeting barefoot or whenever I am wearing liberty I should carry one more pair of extra shoe?
He told me that even if the shoe is one day old, it cannot be returned or exchanged.
This is pure harassment of customer and a horrible and mindless customer service.
I have submitted the complain in the LibertyShoes.com but no actions from them. NEVER BUY LIBERTY
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