I bought a pair of shoes of Liberty brand (item code 0A103501201108) on September 29th from Brand Factory, Abids Hyderabad, worth Rs.699 (after 30% discount) along with other things. I could start wearing those shoes only after November 1st and after wearing it for only a week, its sole came out. As I did not have the original bill, I waited for the credit card bill (ICICI Bank Future Card) to reach me, so that I can present the same for exchange.
I went to the Brand Factory mall at Abids on November 15th and spoke to customer service manager, Mr. Vijay. I explained everything to him at length, but he still insisted on the original bill. I tried to convince him to retrieve the bill through the invoice number mentioned on the credit card statement, but he did not budge. Also, I told him that as during that time, I was busy preparing for my sister's wedding, I could not retain the bill for the purchases.
Finally, I requested him to at least get the shoes repaired, to which he agreed with the condition that it is upto the brand's (Liberty shoes) discretion whether the same can be repaired. However, I handed over the shoes to him and took a written note from him on this, hoping that the shoes can be at least repaired.
When I went on November 29th to collect the shoes, I was told by the staff and Mr. Vijay that the brand (Liberty Shoes) has sent back the shoes from Mumbai without repairing it. I was surprised that how can Liberty not repair the sole of the shoes, which can be done by any shoe mender!! I told the staff that I will not take these shoes back and to keep it with you, to which they forced that it is against their policy. They advised me to THROW the shoes outside. I felt INSULTED.
I cannot even believe now that those shoes were sent to Liberty brand in Mumbai for repair..and are trying to close this issue at their end.
These so called brands are just misleading the customers in the name of discounts and sale.
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