This is with reference to the purchase made of a Adidas Neo Shirt from the franchisee: Nehh Retail Private Limited. 17, Shakespeare Sarani, Kolkata - 700 071. At the very first use of the said product the colour of the shirt had faded (under arms) at thus I had returned it to the same franchisee for settlement on 28th of February. Although being assured a response in a week, i didn't seem receive any call form their end till date. After making continuous visit to the shop, finally around last week of June the fault was accepted and I was informed that I could purchase any other garment of the same value as the specific piece could not be replaced.
In mid July when i made a visit to the showroom for the claim settlement I was given my shirt back and was informed that nothing could be done as the colour had faded due to my mishandling.
Thus after getting no response from your end for six months I don't a expect a negative response from Adidas and blaming the customer for something where I have no role to play. I fell that this is a matter of great concern as it could be the case of misleading the customers, regretting for the number of customers who would be a part of this unknowingly.
Therefore, in this scenario kindly make sure that concrete steps are taken against this.
This is for your information and required action.
Reply at the earliest will be highly obliged.
Thanking You
Yours Truly
Raunak Choudhary.
Kolkata
91 9883555365
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