We have purchase one Beetel 15.5" LED on 20.04.2012 and supplied to local customer. From the day one display was coming and disappearing. We have filed a complaint with Customer care of Beetel on 2.5.2012. They replied on 3rd and told us that engineer will come on 4th of May. Nobody came on that day when we called the customer care it was informed that our complaint was not in their record. They have recorded complaint once again on 4.05.2012 No. 1205066688007. On 14th (after 12 days for new product) one inexperienced person came and inspected the LED. He told us the the entire card will is to be replaced and will be done in two days. He disappeared and never come back. From that date we have contacted these inefficient peoples of Beetel. Rajeswar M. No. 9350595658, Ramji Lal 9350852822, Prabhakar 9313202777, Gaurav 9350162093, Verma 9350414201, Neelam 9312532383, Jitender Pandey 990204038. The non standard people wasted our 19 days by blaming each other. Till today the LED is not repaired finally we have dumped it in the shop from where we purchased it.
And today (after one month from the purchase date of Beetel LED) we have purchased a New LED of another company and give it to our customer in place of sub standard LED supplied by Beetel. And we have decided to not deal in Beetel Product in future and we are going to give notification in our website to avoid purchase of substandard beetel Product.
If Bharti have any responsible employee, please note it. And also analyse why you are employing these irresponsible people in your customer care. We are going to take necessary legal action also against this irresponsible company.
Kuttan
B.Com, MBA (Fin), LL.B, LL.M (Corp Law), PGDFM, PGDIM, DCA, DFM, ICWAI (Int-II)
Chairman
www.ks2eshop.com
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