Please read the below mail trail will take less than 10 mins and how i am mentally tortured by service center here in India...
Thanks
Adil
9740008814
&-- Forwarded Message &--
From: syed adil kareem
To: 'Suchit' ; Arun George T. ; 'Sridhar D' ; 'Manikandan' ; 'Geeta' ; 'Service Finance' ; 'Venkatesan' ; 'Nalini'
Cc: "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; 'praha' ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; 'Aoc_Service_Israel' ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; 'region nbiservice.ru' ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; 'Dubai' ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; Service India
Sent: Sunday, July 22 2:23 AM
Subject: Re: Mail from AOC Monitor Asia Pacific - Myanmar
Hi Suchit,
Can you take this up please before i take up any legal action... as i didn't knew Arun George would be such an irresponsible person without Analyzing the issue and just directly says to take it up with the reseller, if that is the case then why the hell the service team replaced with an LCD TV in the first place...
Appreciate your ownership here... Kindly read the below two mail trails as how Arun George dealt with the issue...
From: Arun George T.
To: 'syed adil kareem'
Sent: Friday, July 20 10:21 AM
Subject: RE: Mail from AOC Monitor Asia Pacific - Myanmar
Dear Adil,
Whether you need to go for a higher version/ lower version, the company directly cannot handle cash/money transaction with an end user. This is law of the land. I’m sorry, kindly approach the reseller from whom you have purchased.
Regards,
Arun George
From: syed adil kareem [mailto: [email protected]]
Sent: Thursday, July 19 8:47 PM
To: Arun George
Subject: Re: Mail from AOC Monitor Asia Pacific - Myanmar
Arun,
I am ok even for the lower end model which has speaker i.e, e2240Vwa provided you pay me back the difference... and i think this would be last conversation and try to resolve the issue else i know better how to get this issue resolved legally.
Thanks
Adil
9740008814
From: Arun George T.
To: 'syed adil kareem'
Sent: Thursday, July 19 5:18 PM
Subject: RE: Mail from AOC Monitor Asia Pacific - Myanmar
Dear Adil,
Based on RBI guidelines, our company cannot do retail billing and hence we will not be able to bill you a higher end model and collect the difference amount. Hence please approach our reseller to close this matter as per your satisfaction.
Regards,
Arun George
Thanks
Adil
9740008814
From: syed adil kareem
To: Arun George T. ; 'Suchit' ; 'Sridhar D' ; Service India
Cc: "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; 'praha' ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; 'Aoc_Service_Israel' ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; 'region nbiservice.ru' ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; 'Dubai' ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]"
Sent: Thursday, July 19 4:35 PM
Subject: Re: Mail from AOC Monitor Asia Pacific - Myanmar
Mr. Arun,
You need not empathy me here, the issue lies with your service team as they have even replaced the hardware please i appreciate you to read the mail trails before you give any options.
It does not make any sense me taking this up with reseller, both your options are invalid.
Again I emphasis to read out the mail trails before concluding anything which counts meaningless here.
Thanks
Adil
9740008814
From: Arun George T.
To: 'syed adil kareem' ; 'Suchit' ; 'Sridhar D'
Cc: [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; 'praha' ; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; 'Aoc_Service_Israel' ; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; 'region nbiservice.ru' ; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; 'Dubai' ; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]
Sent: Thursday, July 19 3:32 PM
Subject: RE: Mail from AOC Monitor Asia Pacific - Myanmar
Dear Adil,
Thanks for your email once again. Looking at the efforts you have put in, to collect email addresses of our customer service team worldwide and seeing your mails below, I can understand how much frustrated you are with the product you purchased. I empathize completely with your position.
Hence I would like to conclude by giving two options as below.
1. Return your used monitor to the reseller from whom you had purchased and go for another model as per your choice. How to process the same is purely at the discretion of the reseller. Suggested models as per your expectation are i2353Ph and e2352Phz.
2. Return your used monitor to the reseller from whom you had purchased and collect the money back. Again, how to process the same is purely at the discretion of the reseller.
If you choose the second option, we would be disappointed to lose a valuable customer. Still, we look forward to serve you some day in future.
I have informed this matter to our Sales Manager for Karnataka, the state to which you belong.
Regards,
Arun George
AOC India
From: syed adil kareem [mailto: [email protected]]
Sent: Thursday, July 19 2:40 PM
To: Arun George; Suchit; Sridhar D
Cc: [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; praha; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; Aoc_Service_Israel; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; region nbiservice.ru; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; Dubai; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]
Subject: Re: Mail from AOC Monitor Asia Pacific - Myanmar
Good news My complaint is lodged now, pasting below, this is with the help of my lawyer..lets see how my issue will get resolved quickly
We have received your e-mail, and have recorded your IP address.
Thanks for writing to International Consumer Rights Protection Council. You will receive a reply from us soon.
Thanks
Adil
9740008814
From: syed adil kareem
To: Arun George T. ; "[email protected]" ; "Sridhar. [email protected]"
Cc: "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]" ; "[email protected]"
Sent: Thursday, July 19 2:20 PM
Subject: Re: Mail from AOC Monitor Asia Pacific - Myanmar
And rest of the team it will take not more than 10mins to read the entire mail trial and to make you aware how in india the service is supported, sorry for the inconvenience caused to other regions copying in the mail...
Hi Arun,
There is a miss communication or I am not sure is Manikandan is aware what i want to convey here, let me put down below in simple points:-
1) Model: T2442e was purchased by me and i made a big mistake should had gone for samsung or benq monitor i am sorry to say here
2) I had lodge an complaint there is an brightness issue and the service team told there is hardware issue and gave me options to go in replace of another Monitor (which will cost less than my purchase prize)
and in turn they gave me an 26inch LCD TV (Cost 16k)
3) Later i had issues with LCD TV since its not an monitor i had issues in viewing some applications.
4) The service team replaced back again with the hardware defected Model: T2442e and still i am having brightness issue..
5) Later i told since your AOC service team had give me an LCD TV (Cost 16K) then i opted for 3D Model as it cost the same prize.
6) I am ok to go ahead with any other Monitor which has speakers along with it, but the issues is it cost less than 14k for what i had purchased.
7) If i am given the amount difference i am ok to go with any AOC Monitor which has speakers along with it... and not expecting the 3D Model here.
I hope the above points are very clear and crisp and hoping you to resolve the issue ASAP rather eagerly in phase of closing the issue,
Have lost my patience now I need to lodge an complaint (with the help of My Uncle who is an lawyer deals with cooperate issues and also pretty face in Bangalore you will know once its been published in media with the help of TV9 and other news channels)... how i am cheated and frustrated now and there is no point in discussing this issue over the mail...
Note: Will be copying this mail to other region service centers to let them know how the issue is resolved in India also copying now the Europe region in the mail.
Thanks
Adil
9740008814
From: Arun George T.
To: 'syed adil kareem'
Sent: Thursday, July 19 11:44 AM
Subject: RE: Mail from AOC Monitor Asia Pacific - Myanmar
Dear Adil,
Thanks for your mail. I’m aware that my colleague Mr. Manikandan has already spoken to you in this regard and the same was communicated to you by email as well. I have attached the email for your convenience.
In case you would like to go for a 3D monitor, kindly return your used monitor to the reseller from whom you had purchased and go for another model as per your choice. How to process the same is purely at the discretion of the reseller.
Once again, we thank you for choosing AOC. We understand that you had many other options.
We look forward to serve you better, exceeding your expectations in the coming days.
Regards,
Arun George
From: syed adil kareem [mailto: [email protected]]
Sent: Wednesday, July 18 11:16 PM
To: Suchit; Arun George
Cc: Sridhar D; Dubai
Subject: Re: Mail from AOC Monitor Asia Pacific - Myanmar
Hi Suchit,
Thanks for your prompt reply...
@ Arun looking forward for your support in resolving my issue...
Thanks
Adil
9740008814
From: Suchit Kumar
To: syed adil kareem ; Arun George
Cc: Sridhar D ; Dubai
Sent: Wednesday, July 18 9:24 AM
Subject: Re: Mail from AOC Monitor Asia Pacific - Myanmar
Dear Syed.,
I did read your trail mail and empathize with what happened.
That is the reason I forwarded the mail to Arun in India as I personally know him as the best person to help resolve the issue for you.
Regards
Suchit Kumar
Sales VP - MEA & CA
97150 6004017
MSN: [email protected]
Skype: suchit-kumar
From: syed adil kareem
Reply-To: syed adil kareem
Date: Tuesday, July 17 10:14 PM
To: Suchit Kumar, "arun. george"
Cc: "sridhar. d", Suchit Kumar
Subject: Re: Mail from AOC Monitor Asia Pacific - Myanmar
Hi Suchit,
I have intentionally circulated to the other Asia pacific countries service centers to let them know how in India the customer is treated, first they agree there is an manufacturing defect and replace with an LCD TV and not with an monitor...
Later give the same unit and further change some hardware and make the customer get frustrated until he does not a lodge an complaint in Consumer Court.
All I want is to give back my money or replace with an Monitor... Appreciate you to read out the mail trails completely and not just forward some one to look at the issue were they are not capable enough to resolve the issue.
Thanks
Adil
9740008814
From: Suchit Kumar
To: adil ; arun. george
Cc: sridhar. d
Sent: Sunday, July 15 9:18 PM
Subject: Re: Mail from AOC Monitor Asia Pacific - Myanmar
Hi Adil.,
This mail reached the wrong region.
Hi Arun.,
Below FYI. Thanks
Regards
Suchit Kumar
Sales VP - MEA & CA
97150 6004017
MSN: [email protected]
Skype: suchit-kumar
From: adil
Date: Saturday, July 14 11:43 AM
To: Suchit Kumar
Subject: Mail from AOC Monitor Asia Pacific - Myanmar
This is an email sent from AOC Monitor Asia Pacific - Myanmar website
Name: adil
Mail: [email protected]
Hello Team,
Well the technician had come over this 28th week 2012 and replaced some board in the monitor as the TV was not working, though i had purchased a new unit i had to go through this torture which is very well acceptable in India, we are helpless until we don't go to consumer court.
And today 14th july by name kanana the service technician had called me to know the status well i did tell him that i am having problem with Display settings
while i am using the computer the brightness resets to 100 even if i change the setting under personal display and move to standard display or movie display the brightness under personal resets to 100 and the contrast setting does not change when i manually set.
I am sick and tired now... let me also address rest of your executive team members so they are aware and other services centers across APAC region for time being
Thanks
Adil
9740008814
From: ServiceIndia
To: syed adil kareem
Sent: Tuesday, July 10 1:38 PM
Subject: RE: Complaint Registration
Dear Mr. Adhil,
For your case we have discursion is going on, request you to please contact service center Mr. Manjunath – contact number : 9342438114
Warm Regards
Thilak
From: syed adil kareem [mailto: [email protected]]
Sent: 10 July 08:16
To: ServiceIndia
Subject: Re: Complaint Registration
Mr. Thilak,
Today is Tuesday (10th July 12) its been now 4days so has everyone got the time to read my cases and when can I expect the resolution?
Thanks
Adil
9740008814
From: ServiceIndia
To: syed adil kareem
Sent: Friday, July 6 2:14 PM
Subject: RE: Complaint Registration
Dear Sir
Cases will checked and revert back to you shortly
Warm Regards
Thilak
From: syed adil kareem [mailto: [email protected]]
Sent: 06 July 11:15
To: ServiceIndia
Subject: Re: Complaint Registration
Hello The Wonderful AOC Team,
I did receive a Call from your Regional Manger (on 3rd July 12) and I am really shocked that your Regional Manager told that I have purchased the following hardware defected Model: T2442e a year back as per the serial number that was so frustrating and SAD to know how on earth the person in such a position and representing AOC Company has such poor knowledge indicating the purchase date as per the serial number, manufacturing year very funny and this gives an impression how bad the management is.
Below are my invoice details: -
Purchased on: 9th June
Invoice No: 0881
Shop Details: Bangalore Computer Inc, #63, Ground Floor, P.R. Lane, 3rd Cross, S.P. Road Bangalore - 560002 Ph: 080- 41108625, 22998360
Coming Back to my double frustration now well since I had an hardware defected Model: T2442e (cost 14K) and me given an replacement with the following Model: L26DK99U (cost 16K) and as mentioned earlier the drawback of having an LCD TV I am now given back the same Hardware Manufacturing Defected Model: T2442e, well I tried my best to reduce the white brightness which is ok for time being and the bonus point here the TV does not work...
I am not sure currently how do i deal this situation it’s so bloody frustrating and i am running out of words here (best idea for me is to better donate the Hardware Manufacturing Defected Model: T2442e for any Government school) at the same time lodge an complaint to the consumer court as well publish my emails in internet and also to the Media who helps in getting the customer the rights they have.
All the Best!!!
Thanks
Adil
9740008814
From: ServiceIndia
To: "[email protected]"
Sent: Tuesday, July 3 11:14 AM
Subject: RE: Complaint Registration
Dear Adil,
Please wait, our zonal manager will contact you.
Warm Regards
Thilak
From: [email protected] [mailto: [email protected]]
Sent: 03 July 08:51
To: ServiceIndia
Subject: Complaint Registration
Complaint Registration:
Full Name: syed adil kareem
Address: No 5, 2nd cross, sonnappa block, benson town post bangalore - 560046
City: bangalore
State: karnataka
Contact No : 9740008814
Email Address: [email protected]
Purchased Date : 06-09
Serial No: T2442e
TPV No :
Dealer Name :
Invoice No :
Complaint: Hi Team, I am really frustrated now and thinking I made a real big mistake in buying AOC product, I had purchased T2442e which is TV Monitor and I came to know there is an hardware defect to it and here is the job no: 120614012002 and the service team had taken back and they do also realized that there is too much of brightness and after few days I am now given the following product: L26DK99U job no: 120623013490 which in an LCD TV, I hope you do realize the difference between a monitor and TV, if I had to use a TV I would have not purchased an monitor to do my office personal work and I think there is big difference between a TV and a monitor if it was not then no idiot would have made an LCD Monitor or a LED Monitor. Problems I am having now due to LCD TV:- 1. I am not able to change the resolution if I do the fonts are bluer 2. The screen is really big 26 inch and I cannot do my regular work and I am having severe headache 3. it’s a bulky device and I had purchased an LED and not LCD 4. I have some applications which need to be configured with my graphic card and due to which me having a TV it does not recognize. It’s been more than a month now and I am totally frustrated and have lost patience, I would appreciate to return back my money or I don’t no again I am making a mistake here by asking you to replace now with an LED monitor I mean the AOC products and I need an built in speaker and I prefer you to give the following product: e2352Phz reason being the other monitors cost less price and I have paid nearly 14k for this idiot hardware defect product: T2442e Appreciate your team to look into this issue ASAP and resolve without any further delay... Thanks Adil 9740008814
Dear Mr. Adil,
Good Morning,
We already replied to your query. You can refer to the attached mail.
With Regards,
M.Manikandan
TPV-Bangalore.
From: syed adil kareem [mailto: [email protected]]
Sent: 17 July 23:31
To: Arun George; Venkatesan
Cc: Nalini; Service Finance; Geeta; Manikandan; Dubai
Subject: Re: Mail from AOC Monitor Asia Pacific - Myanmar
Hi All,
Can any one resolve the issue and give a replacement with an simple monitor which is workable and have no brightness issue...
Thanks
Adil
9740008814
From: Arun George T.
To: 'adil' ; 'Venkatesan'
Cc: 'Nalini' ; 'Service Finance' ; 'Geeta' ; 'Manikandan'
Sent: Sunday, July 15 10:25 PM
Subject: RE: Mail from AOC Monitor Asia Pacific - Myanmar
Dear Adil,
Sorry for the inconvenience caused.
We will attend to you first thing in the morning tomorrow.
Assure you that the matter will be resolved as per your satisfaction.
Once again sorry for what happened.
Regards,
Arun George
From: Suchit [mailto: [email protected]]
Sent: Sunday, July 15 9:18 PM
To: adil; Arun George
Cc: Sridhar D
Subject: Re: Mail from AOC Monitor Asia Pacific - Myanmar
Hi Adil.,
This mail reached the wrong region.
Hi Arun.,
Below FYI. Thanks
Regards
Suchit Kumar
Sales VP - MEA & CA
97150 6004017
MSN: [email protected]
Skype: suchit-kumar
From: adil
Date: Saturday, July 14 11:43 AM
To: Suchit Kumar
Subject: Mail from AOC Monitor Asia Pacific - Myanmar
This is an email sent from AOC Monitor Asia Pacific - Myanmar website
Name: adil
Mail: [email protected]
Hello Team,
Well the technician had come over this 28th week 2012 and replaced some board in the monitor as the TV was not working, though i had purchased a new unit i had to go through this torture which is very well acceptable in India, we are helpless until we don't go to consumer court.
And today 14th july by name kanana the service technician had called me to know the status well i did tell him that i am having problem with Display settings
while i am using the computer the brightness resets to 100 even if i change the setting under personal display and move to standard display or movie display the brightness under personal resets to 100 and the contrast setting does not change when i manually set.
I am sick and tired now... let me also address rest of your executive team members so they are aware and other services centers across APAC region for time being
Thanks
Adil
9740008814
From: ServiceIndia
To: syed adil kareem
Sent: Tuesday, July 10 1:38 PM
Subject: RE: Complaint Registration
Dear Mr. Adhil,
For your case we have discursion is going on, request you to please contact service center Mr. Manjunath – contact number : 9342438114
Warm Regards
Thilak
From: syed adil kareem [mailto: [email protected]]
Sent: 10 July 08:16
To: ServiceIndia
Subject: Re: Complaint Registration
Mr. Thilak,
Today is Tuesday (10th July 12) its been now 4days so has everyone got the time to read my cases and when can I expect the resolution?
Thanks
Adil
9740008814
From: ServiceIndia
To: syed adil kareem
Sent: Friday, July 6 2:14 PM
Subject: RE: Complaint Registration
Dear Sir
Cases will checked and revert back to you shortly
Warm Regards
Thilak
From: syed adil kareem [mailto: [email protected]]
Sent: 06 July 11:15
To: ServiceIndia
Subject: Re: Complaint Registration
Hello The Wonderful AOC Team,
I did receive a Call from your Regional Manger (on 3rd July 12) and I am really shocked that your Regional Manager told that I have purchased the following hardware defected Model: T2442e a year back as per the serial number that was so frustrating and SAD to know how on earth the person in such a position and representing AOC Company has such poor knowledge indicating the purchase date as per the serial number, manufacturing year very funny and this gives an impression how bad the management is.
Below are my invoice details: -
Purchased on: 9th June
Invoice No: 0881
Shop Details: Bangalore Computer Inc, #63, Ground Floor, P.R. Lane, 3rd Cross, S.P. Road Bangalore - 560002 Ph: 080- 41108625, 22998360
Coming Back to my double frustration now well since I had an hardware defected Model: T2442e (cost 14K) and me given an replacement with the following Model: L26DK99U (cost 16K) and as mentioned earlier the drawback of having an LCD TV I am now given back the same Hardware Manufacturing Defected Model: T2442e, well I tried my best to reduce the white brightness which is ok for time being and the bonus point here the TV does not work...
I am not sure currently how do i deal this situation it’s so bloody frustrating and i am running out of words here (best idea for me is to better donate the Hardware Manufacturing Defected Model: T2442e for any Government school) at the same time lodge an complaint to the consumer court as well publish my emails in internet and also to the Media who helps in getting the customer the rights they have.
All the Best!!!
Thanks
Adil
9740008814
From: ServiceIndia
To: "[email protected]"
Sent: Tuesday, July 3 11:14 AM
Subject: RE: Complaint Registration
Dear Adil,
Please wait, our zonal manager will contact you.
Warm Regards
Thilak
From: [email protected] [mailto: [email protected]]
Sent: 03 July 08:51
To: ServiceIndia
Subject: Complaint Registration
Complaint Registration:
Full Name: syed adil kareem
Address: No 5, 2nd cross, sonnappa block, benson town post bangalore - 560046
City: bangalore
State: karnataka
Contact No : 9740008814
Email Address: [email protected]
Purchased Date : 06-09
Serial No: T2442e
TPV No :
Dealer Name :
Invoice No :
Complaint: Hi Team, I am really frustrated now and thinking I made a real big mistake in buying AOC product, I had purchased T2442e which is TV Monitor and I came to know there is an hardware defect to it and here is the job no: 120614012002 and the service team had taken back and they do also realized that there is too much of brightness and after few days I am now given the following product: L26DK99U job no: 120623013490 which in an LCD TV, I hope you do realize the difference between a monitor and TV, if I had to use a TV I would have not purchased an monitor to do my office personal work and I think there is big difference between a TV and a monitor if it was not then no idiot would have made an LCD Monitor or a LED Monitor. Problems I am having now due to LCD TV:- 1. I am not able to change the resolution if I do the fonts are bluer 2. The screen is really big 26 inch and I cannot do my regular work and I am having severe headache 3. it’s a bulky device and I had purchased an LED and not LCD 4. I have some applications which need to be configured with my graphic card and due to which me having a TV it does not recognize. It’s been more than a month now and I am totally frustrated and have lost patience, I would appreciate to return back my money or I don’t no again I am making a mistake here by asking you to replace now with an LED monitor I mean the AOC products and I need an built in speaker and I prefer you to give the following product: e2352Phz reason being the other monitors cost less price and I have paid nearly 14k for this idiot hardware defect product: T2442e Appreciate your team to look into this issue ASAP and resolve without any further delay... Thanks Adil 9740008814
Dear Mr. Adil,
Good Morning.
Model: T2442We
Serial No.: AOCAAANB1000335
Problem Reported by customer :
1. Brightness is in 100 in all the modes (Standard, Vivid, Movie, Eco) except in Personal menu.
2. When used as Monitor, changes made in Personal menu are not getting saved after toggling to other modes like Standard, Vivid, Movie, Eco
Our Findings:
1. Customer is using this Monitor TV (MTV) as Monitor.
2. In Monitor Mode, any changes like Brightness/Contrast/Color Temp is possible only in Personal Menu.
3. In TV Mode, changes made in other menus like Personal, Standard, Vivid, Movie, Eco will be saved to the respective modes itself. There will not be any change even if toggled between the menus.
Conclusion:
1. As per the product specification, under Video settings – Personal menu should be used for making changes in Monitor Mode
2. In TV mode – Video Settings – All Menus (Personal, Standard, Vivid, Movie, Eco) can be used for making changes.
3. We agree that this was not explained to you at earlier instances.
We hereby like to inform you that there is NO Functional or Manufacturing defects observed in this Monitor TV.
Hence your expectation for a 3D Monitor cannot be processed under Warranty. We are closing this call understanding that this Menu is a part of a Standard Product Specification and there is NO Defect in this unit.
Feel free to contact the undersigned for any other clarifications.
With Regards,
M.Manikandan
TPV-Bangalore.
7829888476
080-30231020
From: syed adil kareem [mailto: [email protected]]
Sent: 16 July 23:03
To: Manikandan
Subject: Re: Mail from AOC Monitor Asia Pacific - Myanmar - 120623013490 / 120707011149 / 120714012595
Hi Manikandan,
Following our discussion even though i do the changes in Personal mode while i am using the computer and change to other modes and come back to Personal mode it resets the brightness and not the contrast this to annoying. I hope you understand.
Also to update you if it was not an manufacturing defect then why the team agreed to replace with monitor and since the prize are less for other models they in turn gave me an 26inc LCD TV (cost 16k)..so kindly replace me with just the Monitor and give me difference amount else the 23inc 3D LED Monitor which is 2k extra from the amount i purchased and equivalent to the prize of 26inc LCD TV.
I would appreciate to discuss no more on the issue in rectifying the error and replace with an Monitor unit.
Thanks
Adil
9740008814
From: Manikandan
To: "[email protected]"
Sent: Monday, July 16 6:05 PM
Subject: RE: Mail from AOC Monitor Asia Pacific - Myanmar - 120623013490 / 120707011149 / 120714012595
Dear Mr. Adil,
Good Evening.
As per our discussion now and your feedback, you are able to change the Brightness in Personal mode but when you toggle to other modes like Standard, Vivid, Movie, Eco and come back to Personal mode, the changed settings are not retrieved.
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