I bought this coputer system on 22/10.On the 7th of April the system shut down and no response was there on the monitor. I Cleaned the dust from the system I called up Customer Care and they provided me the Number and Address of the authorised service center as my cpu is under warrenty. On 20th April I and my husband went to the service center Mr lallan told us that it will take only half an hour. My husband was watching him from the glass window and I was sitting near the reception. Suddenly Mr Lallan asked my husband to bring Photocopy of the bill. As soon as my huband left that place mr Lallan came with a smile and said that the pins under the processor were all bend and one was broken. And they started giving me the prices for optional motherboard to purchase. When my husband came back I told him abt what happend. We asked them to Pack it and give us back. We came back home. I asked some of my friends and also to the person who has connected internet about the Processor. What I came to know that that pins are so tiny that only by hammer or somethingh hard it can be bend and if it has briken then some one has tried to hit it very hard. I called the customer care again but they told me that they can only lodge a complaint of Desk tops and laptops not CPU they provided me Number of Ms Shobha Pandey 9811354682, She just listened to me and conffrenced my call to mr Lallan without telling me. He was just blaming me that why it took 15 days to make the complaint? And on that day why did we asked them to pack the CPU and went back home? After that they dropped my call and there was no response Ms Shobha pandey, and when I was trying to call her she was disconnecting my call. Now tell me what should I do? My system is under warranty why I should pay for it when there is not my fault? Is this the service LG is giving? The reason Mr Lallan is giving is that, That LG will not replace this motherboard. They are pointing out that we have opened the system and we have done the damage. I just took out the dust and didnot even touch the processor as I was not aware of it. What is it and how it is taken out from the place it is fixed. When mr Lalln should us then only I came to Know. And he was showing to each and everyone standing there and making fun of it. Some customers told me that these guys are doing the same thing, for expensive parts of the system they try not to replace but to earn mony from the customer. Now I want an solution otherwise I have to go to Consumer Court and tell media about what had happened with me. How LG could have such irresponsible and impatient people working for it.
0 comments