Inconsumercomplaints.com » Miscellaneous » Review / complaint: Merccury/motherboard - Making long delay in repairing though it is in warranty | News #404337

Merccury/motherboard
Making long delay in repairing though it is in warranty

From: Rajeev Kumar (Intensiva)

Sent: Tue 14-Oct-08 8:49 AM

To: [email protected]

Cc: [email protected]; [email protected]; [email protected]; [email protected]

Subject: FW: Damage of motherboard during transportation

Dear Madam

I am still waiting for my mother-board. It is moving from Inspan Ranchi to Kobian Kolkata for last 2 months. For how long should I wait?

With Best Regards

Rajeev Kumar

Ranbaxy Labs Ltd.

Ranchi.

Mobile number - 9431707614

&&&&&&&&&&&&&&&&&&&&&&&&&&--

From: Rajeev Kumar (Intensiva)

Sent: Tue 30-Sep-08 4:08 PM

To: [email protected]; Rajeev Kumar (Intensiva)

Subject: RE: Damage of motherboard during transportation

Please see the trailing mail.

With Best Regards

Rajeev Kumar

HBE

Intensiva

Ranbaxy Labs Ltd.

Ranchi.

Mobile number - 9431707614

&--Original Message&--

From: "kolkata kaizen"

Sent: 09/30/08 3:09:08 PM

To: "Rajeev Kumar (Intensiva)"

Subject: RE: Damage of motherboard during transportation

Dear Sir

Kindly send me the details of the motherboard.

&--Original Message&--

From: Rajeev Kumar (Intensiva) [mailto: Rajeev. [email protected]]

Sent: Tuesday, September 30 1:12 AM

To: [email protected]

Cc: [email protected]; [email protected]; [email protected]

Subject: RE: Damage of motherboard during transportation

Dear Sir,

I have received my motherboard, but display is not there.

I am sending it again via Inspan Infotech, ranchi.

Please Do the needful.

With Best Regards

Rajeev Kumar

HBE

Intensiva

Ranbaxy Labs Ltd.

Ranchi.

Mobile number - 9431707614

%%%%%%%%%%__

From: sonia [mailto: [email protected]]

Sent: Sat 20-Sep-08 3:23 PM

To: Rajeev Kumar (Intensiva)

Cc: [email protected]; [email protected]; [email protected];

[email protected]

Subject: RE: Damage of motherboard during transportation

Dear All,

Giving a benefit of doubt, we shall arrange replace the socket on no charge

basis please deposit the board at Kaizen Kolkata

In ideal condition such situation is not to occur.

Regards

Sonia

&--Original Message&--

From: Rajeev Kumar (Intensiva) [mailto: Rajeev. [email protected]]

Sent: Saturday, September 20 11:06 AM

To: [email protected]

Cc: [email protected]; [email protected]; [email protected]

Subject: FW: Damage of motherboard during transportation

Dear Madam,

I am still waiting for response.

This mother board has been resent by Inspan InfoTech, Ranchi to Kobian,

Kolkata on 27th august.

Model number - 865 mother board.

Serial number - P01108K6350558.

Please respond at least.

With Best Regards

Rajeev Kumar

HBE

Intensiva

Ranbaxy Labs Ltd.

Ranchi.

Mobile number - 9431707614

%%%%%%%%%%__

From: Rajeev Kumar (Intensiva)

Sent: Sat 13-Sep-08 9:21 AM

To: [email protected]

Cc: [email protected]; [email protected]; [email protected]

Subject: RE: Damage of motherboard during transportation

Dear Madam,

I am still waiting for response.

This mother board has been resent by Inspan InfoTech, Ranchi to Kobian,

Kolkata on 27th august.

Model number - 865 mother board.

Serial number - P01108K6350558.

With Best Regards

Rajeev Kumar

HBE

Intensiva

Ranbaxy Labs Ltd.

Ranchi.

Mobile number - 9431707614

%%%%%%%%%%__

From: ranchiinspan [mailto: [email protected]]

Sent: Tue 09-Sep-08 12:34 PM

To: [email protected]

Cc: Rajeev Kumar (Intensiva)

Subject: Fw: Damage of motherboard during transportation

fyi

Thanks & Regards

Amit Sharma

&-- Original Message &--

From: "Rajeev Kumar (Intensiva)"

To: ;

Cc:

Sent: Monday, September 01 11:46 AM

Subject: Damage of motherboard during transportation

> Dear Madem

> This is to request you that I have given my motherboard merccury PI865D7

> to inspan infotech for repairing as it is in warranty. It was in the

> position as I had purchased. Processor was detached from motherboard for

> the first time and sent to Kolkata by Inspan Infotech on 19/8/08. There

> was no physical damage with board at the time of sending. I got a call

> from Inspan on 27/8/08, that board has been returned by saying that two

> pin and shocket is damaged, so returned.

> Madem, I would like to know that when I have never touched the board, how

> has it been damaged. It may have been damaged in transportation for which

> I am not responsible. Or it is possible that they don't want to take any

> pain for repairing and has damaged the pin and returned, because they will

> not get anything against repairing as it is in warranty.

> Madem it reflects the attitude of company after sales.

> Please look into the matter and do the needful.

>

> With Best Regards

> Rajeev Kumar

> HBE-Intensiva

> Ranchi

> M-9431707614.


Company: Merccury/motherboard

Country: India

Category: Miscellaneous

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