I am having a harrowing time myself.
CASE HISTORY:
• I chose to Buy a Laptop Dell XPS 1645 from Dell in the 11th of Nov with the delivery date as 1st Dec.
• On the 28th of Nov this was arbitrarily cancelled and on the 1st of Dec the delivery date was updated to 9th of Dec.
• Today on the 8th of Dec they arbitrarily chose to extend this to the 21st of Dec.
Going by the above stated facts it is clear that I have made a grave mistake trying to associate myself with Dell. Also it seems the customer doesn’t exist for them because nobody has contacted me and told me the reasons to the delay or even asked for my consent if I am fine with this delay in the first place.
This is the second revision in delivery date being made for the Laptop, ie, they are unable to honour their own ‘revised completion’ date that they themselves chose in the first place. I’m thought this is an aberration as such slackness does not augur well for a company of this stature and will definitely do them no good but this clearly shows their slack work ethics.
I am scared to buy this product because of the fact that they are unable to deliver it in the first place therefore, lord forbid, but if the laptop develops problems then, they would take years to get it rectified.
I placed the order on the 11th of Nov and they are now suggesting to deliver it on the 21st of Dec. It is preposterous to deliver a gadget/product in 40 days from the date of booking, this clearly shows that they do not know what they offer in the first place. I have not asked for anything fancy, as i simply chose the default configuration they had on offer, still they are finding it difficult to honour their commitment, this is extremely sad state of affairs.
I want the delivery of the laptop asap or they should return my money along with interest as they have unnecessarily charged me without themselves knowing when they can honour their commitment of delivering a laptop.
Dell executives are also exceptionally unfriendly and unhelpful. When i brought this to their notice they simply said parts are not available
It is shameful for a company to give such a reply, and my misfortune that i am buying a laptop from them. My neighbourhood electrician/mechanic or computer guy would never dare to say that ‘the parts are not available’ after taking the order and money, because of fear of losing business, somehow they seem to be confident of their company’s conning tactics.
If they didnt have the requisite inventory then why did they accept my order in the first place?
I am buying a Dell Laptop for the sheer joy of getting good service and here they are unable to even deliver the laptop besides, taking no interest whatsoever in my case.
40 days (with a 20 day delay) for a laptop to be delivered is completely unacceptable, i am sorry that i dared to buy a device from dell, and will make sure nobody in my neighbourhood goes through this ordeal again
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