Dear Team,
My name is Shariq Khan and my laptop service tag no. is BNTH6Q1, few months ago i bought a laptop from dell in the hope of good customer service and product.but my all hopes went in vain since the day i bought this laptop.
Few days back i called dell helpline for a petty issue that my laptop wasnt detecting the USB pen drive.i called the helpline spoke to u r executive he took remote access of my system from me and kept doing sumthing for 20 mins. Later on he asked me to restart the system again when i did so my system wasnt getting restarted.i asked him what happen he dropped the call and never tried to call me back.then again i called the helpline again told the whole issue but again listening to everything the call was dropped again.again i called helpline again same story, again i did the same and same story was going on there.i called the helpline five times and near about three -four hours were wasted and my laptop was useless as it wasnt even powering on now.
Then i called the helpline last time and asked him to transfer my call to any of your senior on the floor, but that guy kept arguing with me and never transferred my call to anyone and finally that call was also dropped.he kept ensuring me of a call back next but as we all know "tommorow never comes"and this phrase has got high value in dell's tech helpline.
I kept struggling with my useless laptop my self and dell never came for the rescue. Again yesterday i called the tech helpline for the issue to request and engineer visit the guy muted my call and never came back he didnt even gave me a proper hold, i kept hanging there for 8-9 minutes and then same story call drop.
Can anyone suggest me that have i made such a big mistake by buying a dell latop that i have been punished so long. Shame on dell and shame on your helpline if you guys cant resolve such a petty issue or if you guys are not capable of resolving these issues what you people are doing there.
I admit that i have made a big mistake of buying a dell laptop but plz dont punish me so badly.
shariq khan
9876617549
0 comments