I have a Dell Laptop Latitude D630, with 2 years extended warranty. The hinge connecting the main body and the LCD is broken. I have been asking the Dell Customer care people to mail be the quotation of the LCD cover and hinges as I know that the parts are not covered under the warranty. It has been almost 45 days since 5th May from my first request for the quotation and till date I have not received the quotation for the same. When I call the Dell Customer care, I have been directed to different department. I need to take a stern action against Dell which is zero in customer service. I need a guidance on how to take this matter further.
Pavan Nema
8088015720
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