I had purchased dell computer studio 15, few months back. within one month, I started receiving blue creen error, some times their in build softeare dell media player starts automaticaaly.
I lodge a complaint to Dell customer service, they asked to run the diuagnostic program, it passed. So they declared that the all hardware is ok and there is problem with soft ware, they suggested to reinstalled all the softeare, they suggested to change my anti virus program.
I did all, but the problems continued. I again contacted, they dvice me the same, But did the same again, but still problem contunies, Eventually I shouted at them and eventually they replaced my mother board.
After one month problem once again statred, they repeated the same solution, i followed, but the problem contunied (Blue Scree Error). I demended to replace my laptop, but they did not agree, I threatened to go legal and eventually they replaced my hard disc and ram,
Now with the repalcement of Mother board, hard disc and ram, practically computer got changed as compared to what they had supplied as these are the critical parts of any laptop.
Now within three week, again I encountered the same problem, I contacted them with the details, they repeated the same record, that the computer is fine, there seem to be some problem with operating system. i argured that if the problem is with the operating system, they are only responsible, as the same was a part of the product specification. They also made me run their disgnistic program, which passed, They cliamed that as it passed, computer is ok.
I argured that I doubt the authenticity of that inbuilt diagnostics program, as it is in house diagnostics program without any validation certificate and one can not sure (except dell people) that it is follproof.
Now my problem is continuing, they do not have any reply but the same old arguments as described above.
What legal action can be initiated against dell
Thanks
Paras Desai
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