Whoever it may concern
(dell india)
I purchased a dell inspiron 1525 from a certified retailer R.J Computers, G-7 bajaj house, 97. nehru place New Delhi india. on the 19th of february. with an onsite warranty of 18 months.
i came across a problem with my wifi minicard in the january and reffered to the dell customer support to take over it. but i was refused support on the website quoting that my warranty is over.
i corrected the problems with the drivers myself and forgot about the warranty issue.
not i came across a new problem in march with the ac adapter, which is quite ok in appearance as far as i know and is a genuine one that came with the dell laptop. but whenever i connect it, the laptop displays charger cannot be determined.
whereas i called dell customer helpline, i was said that my warranty has ended and i insisted on a word with the support technicians. my laptop on the time of my purchase was registered on my uncles name Mr. Niyaz Ah kawa, 9/300 satyadeep apartments east of kailash, new delhi.
now the support technician denied help, and beated around the bushes asking me my contact numbers, and all. and finally said that the laptop is not registered with the name i said it was. and disconnected the line.
i am working as a freelance journalist and the problem of my laptop not being functional has cost me.
i have came to know that the ac adapter fault is a worldwide manufacturing flaw by continous research and surveys conducted online. and that the dell has not done anything in the previous 4 years to solve the issue apart from frying the customers to buy a new $100 ac adapter which experiences the same fault in a month or too.
i hereby tend to ask the reasons for the following:
if i purchase a laptop in february and have a 18 months warranty (the purchase invoice i have with me) how come the warranty expire in november?
if there was a technical flaw in the adapter, why wasnt it taken care of before taking it out to the market.
why was i denied support in account of a fake reason that the laptop was registered to some other name
and
i insist for a compensation to each and every customer experiencing the same problem in exchange to the laptop (which are in thousands) in a cash amount equal to the value of laptop at the time of purchase.
and or rupees 1000 per day to me, unless i am provided technical support and my adapter and motherboard is replaced.
in the event of non-compliance, i would be instigated to raise the issue in the international media.
yours faithfully
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