I have purchased a laptop from dell. the order was initiated on Aug 16.After much delay the laptop arrived on 4th Sep 2010.After that the laptop was not working. I was not able to start it up for once even. I lodged a complaint in the dell tech support on the same day. On 6th Sep I initiated a request for the system replacement wherein i was promised to get a new laptop within 21 working days. But there was no response from dell for 1/2 weeks. Every time i called up dell support i was told that a callback will be arranged and a new order will be raised, but nothing happened. On 24th Sep my laptop was taken away by dell logistics and again for a week I did not get any confirmation regarding that. Again I called them up an after much harassment they raised an order for a new laptop on 11th of Oct. That too they said that the original configuration cannot be processed as dell has stopped giving that configuration. After much negotiation i had to go for an alternate configuration. At that time i was again promised that the laptop will be delivered within 7 to 10 working days. Now they are saying that the laptop cannot be delivered before 12th Nov as they are out of stock. I will be out of town for 1 month and there will be no one to receive the laptop at that time.
This is sheer irresponsibility on Dell's side and i am suffering because of that. I sense some foul play as well from dell's side.
Also I have called them up so many times and every time they used to give me false statements without any credibility.
I had no option to escalate the issue as there is no way i can escalate it over phone.
So it is been around 2.5-3 months that i am waiting for a laptop from dell.
The cost of the laptop is around 50K and i am very much concerned on this.
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