Even if you buy an official version of the Windows OS & MS Office from Dell they will not send you the CD's; you will not be informed about this. So if you want to format the computer yourself you will not be able. The sales people are poorly trained and are just interested in closing the deal. They take the money in advance so they are least interested in resolving any of your problems later. There is no direct complaint forum in terms of mail id or phone numbers. Read every line in the quote and check the same is included in your Invoice or you will be cheated on the name of best deals.
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