I purchased Dell Laptop inspiron 14R in Jul 10, order number 0631696, service tag CYW46BS. There was an accidental crack on the display on 09 Sep 10 . I spoke to customer care vide SER # 780504233369. One Mr Shivam quoted apprx Rs. 18000/- for an accidental cover for 2 yr and display replacement. However subsequent quote of Rs 18875 was for 1 yr accidental cover and the display replacement was sent by him on e-mail. My reply mail asking breakup of cost on 10 Sep has not been replied by DELL. Another customer care rep ([email protected]) called me up on 14 Sep and informed that the 1 yr accidental cover and display replacement would cost aprx Rs 12000 in lieu of Rs 18875 quoted earlier. On my query he also said that replacement of display through this route would take only 3-4 days and if I don't take the accidental cover warranty, the cost of display replacement will remain apprx Rs. 11000-12000 and it will take over 04 wks for the replacement of display. I requested him to mail these quotes, which has not been done till now.
I consider this a case of cheating and blackmail. I want to know, if it is a Dell policy to replace parts only if there is an accident cover. If so Why did company not tell me at purchase time that repairs are not welcome without accidental cover. I also want to know that what kind of company is it which tells that a display replacement will take over 04 weeks. My laptop is lying defective since 6 days and there is no response from customer care. Pse resolve
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