DELL XPS 15 Z
UNCERTAIN PROBLEMS EVERY TIME

I GOT THE DELIVERY OF XPS 15Z ON 20.11.2011. TILL NOW IT HAS BEEN FORMATTED 7 TIMES THROUGH ASSSISTANCE OF DELL' S TECHNICAL TEAM. NOW THEY HAVE FORWARDED THIS CASE TO THEIR SENIOR TECHNICAL ASSISSTANCE (ESCALATION DEPT.). EVERY TIME I OPEN MY LAPTOP FOR USE THERE IS SOME NEW PROBLEM.

THE EECALATION DEPT. PROMISED TO REPLACE THE LAPTOP OVER PHONE, & AFTER PASSING OF ONE-TWO DAYS THEY ARE ASKING TO REPLACE IT ONLY WHEN THEY RECEIVE IT & AFTER THAT THEY NEED ONE MONTH TO DELIVER THE REPLACEMENT.

I REQUESTED THEM TO TAKE THE OLD ONE ON VICE VERSA DELIVER THE NEW ONE, BUT THEY ARE NOT READY TO LISTEN.

I DO NOT KNOW WHAT TO DO?

THIS IS MY THIRD DELL'S LAPTOP AND I FOUND NOW THEIR SERVICES WORST.